["Store Manager","Store Manager"]

Location Bradenton, FloridaOverview Join one of the largest retail operations dedicated to providing pet parents with the best selection of pet care items and passionate customer service. Store managers possess key skills: outgoing, upbeat, people‑person, sales‑driven, and great organizational skills. Pet experts thrive in a high‑energy environment, working together to drive results and help pet parents with all their pet needs. We are dedicated to making a difference in our community and want you to be a part of our team. This may be the right opportunity for you if you are interested in making a difference in the lives of pets and their parents.What's in it for you? Competitive pay, full‑time benefits & 401K, vacation & sick time, employee discounts, flexible schedule, room for advancement, working with pets!Essential Duties and Responsibilities Sales Leadership Drive sales, service, and customer experience initiatives to achieve sales, KPIs, and other store performance goals.Ensure team is completing assignments.Teach and train team to deliver an outstanding customer experience.Articulate and communicate the store's vision, values, and priorities.Accountable for financial reporting and operational metrics.Monitor customer service and selling models to ensure staff interact professionally and timely; resolve all customer complaints.Maintain a high level of professionalism and positive attitude in all communications.Customer Excellence Build relationships and drive ongoing customer satisfaction, reviewing ratings and acting as needed.Focus on the customer experience, brand, and loyalty awareness by building community relationships.Protect employees and customers by maintaining a safe and clean store environment.Maintain cleanliness and well‑being of all livestock, including animal care and feeding.Accountable for protection of all company assets, tangible and intangible.Motivate, coach, develop, and performance‑manage teams focusing on the expected customer experience and selling model.Ensure that company values are upheld and accurately represented within the store.Operations and Talent Development Ensure brand standards and operational excellence are maintained.Manage controllable expenses and implement loss prevention and safety standards to support profitability.Inventory management: place orders within budget to drive sales, maintain accuracy, and meet shrink goals.Manage labor hours to meet customer needs and complete all required operational compliance.Ensure consistent use of tools, processes, and that company directives are implemented by specified deadlines.Responsible for execution of all training plans, new‑hire checklists, sales techniques, and merchandising standards.Develop, supervise, coach, and deliver performance appraisals and opportunities for improvement up to termination.Create a talent pipeline through proactive staffing plans and coordinate hiring activities.Business Insight Control and maximize DSOP through POS discounts, store supplies, employee discounts, and damaged inventory.Review, analyze, and interpret profit and loss statements.Identify opportunities to improve and maximize bottom‑line profit.Plan and execute community events and partner with rescue agencies.Experience, Education, Certifications Minimum 3‑5 years in a retail manager role or at least 1 year in a store manager role.Enjoy working with and around animals.College degree is an asset.Job Requirements Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays.Ability to work a rotating schedule covering: two closing shifts per week, one full weekend per period, and one full weekend off per period when coverage permits.Must work a minimum of 45 hours per week.Must possess a valid driver's license and have access to a motor vehicle.Physical Demands & Working Conditions Physical exertion and dexterity required; heavy lifting up to 55 lbs several times per shift.Most tasks involve standing, moving around, and the occasional inventory ordering.Active listening and observation necessary when merchandising and communicating with customers and employees.Work environment is relatively temperature‑stable; occasional solo work possible.Potential accidental injuries from pets; common injuries include slips, trips, falls, strains, and sprains due to lifting.Competencies Customer Focus Build a store environment that consistently delivers exceptional customer experiences.Lead, model, teach, and coach for consistent engagement according to the service and selling model.Establish effective relationships and gain customer trust and respect.Motivating Others Create a positive, inclusive environment that encourages high performance.Assess each person's skills and use them to achieve best results.Make every employee feel valued and inspire them by explaining the “why” and impact.Drive for Results Foster an environment where associates meet and exceed goals.Accountable for achieving and surpassing goals.Prioritize, plan, and monitor performance to ensure desired results.Set expectations and push self and others for results.Demonstrate sound judgment and decisions amid ambiguity.Ensure process and operational consistency and excellence.Hold leaders accountable for agile execution.Interpersonal Savvy Adapt to change and collaborate effectively at all levels.Show transparency, follow through, and meet commitments despite obstacles.Use diplomacy and tact to diffuse high‑tension situations.Talent Development Develop team through growth opportunities and real‑time feedback.Promote environments that challenge and improve plans and creative ideas.Judge talent accurately and articulate strengths and limitations.Champion company‑wide talent initiatives.Time Management Use time efficiently and effectively; focus on high‑priority tasks.Get more done in less time than others.Delegation Delegate both routine and important tasks confidently.Share responsibilities and accountability broadly and trust direct reports.Building Effective Teams Create strong morale, share successes, and ensure clarity of roles.Inspire associates to finish tasks and take responsibility.Define success as a whole team effort.Position talents to align with critical growth-driving work.Create a sense of belonging within the team.Equal Opportunity Employment Pet Supermarket is an equal opportunity employer and a drug‑free workplace. We believe in investing in the development of our people and have an industry‑leading promotion rate.#J-18808-Ljbffr