["Store Manager II - Boston, MA (Winter St) - Bilingual Chinese/Spanish Preferred","Store Manager II - Boston, MA (Winter St) - Bilingual Chinese/Spanish Preferred"]

Work Location: Boston, Massachusetts, United States of AmericaHours: 40Pay Details: $97,240 - $145,600 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Line of Business: Personal & Commercial BankingJob Description:The Store Manager II develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses. Leads, coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals. Responsible for the Store growth by focusing on deepening customer relationships, putting the customer first and referring them to the right Specialist to ensure we are meeting their needs and providing the best advice to customers.Depth & Scope:Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any disciplinary actions as requiredManages a medium sized store and team (based on U.S. TD Bank store levelling criteria)Oversees and leads a medium and/or complex and/or Denovo Store while growing talent and capabilities to achieve career goals, support project/initiative success and achieve business resultsAccountable for achieving Store and individual performance metricsAbility to manage multiple store locations and/or a diverse and complex customer base, if requiredActs as peer mentor to developing store managersRequires deep expert knowledge of the business, banking and bank operationsRequires deep expert process management knowledge and deep expert knowledge of the risk profile for team processes supported, advanced knowledge in identifying, tracking and resolving gapsProvides coaching, mentorship and guidance to others within area of expertiseOversees management of team requiring workforce to decision on acceptable level of risk (Moderate to High risk potential)Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partnersOriginates loan applications, handles Conditions of Lending and conducts loan closingsMaintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)Education & Experience:Undergraduate degree or equivalent experience4+ years related experience required (retail, customer service and/or financial services industries) supervisory, leadership and coaching experience4+ years experience of proven business development skills, including ability to conceptualize and implement strategies4+ years of proven leadership and coaching experienceSmall Business and Consumer lending experience requiredKnowledge of Bank product lines and services as well as an understanding of Store operations and securityProven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectivesStrong financial analysis skillsStrong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customersExcellent verbal and written communication skillsDemonstrated ability to lead and motivate team membersProficient with Microsoft Office suiteNotary License (preferred)Customer Accountabilities:Manages the service and advice team promoting a positive customer and colleague experienceLeads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experienceCoaches to ensure customer issues are handled appropriately and participates in problem resolution when necessaryActively promotes the Bank's presence/brand within the community through participation in community groups and initiativesBuilds relationships by promoting a client/customer centered organization and proactively addresses customer needsContributes to the execution and achievement of the team and store service targets by coaching/modeling appropriate attributes and behaviorsProvides oversight of store premises and ensures the customer and colleague areas are professional and invitingEnsures overall colleague scheduling is optimized to meet customer demandsProvides ownership of complex daily operational/administrative dutiesShareholder Accountabilities:Creates store-specific strategies to grow the businessUses reporting to identify opportunities to acquire and deepen customer relationships to drive deposits, investment and loan growthPartners with Specialists to grow and advise new and existing customersWorks with partners to grow the Store PortfolioManages the Store budget to meet expense and revenue objectivesDrives One TD to increase partnership across Retail and all Lines of Business with a focus on Digital to meet goalsProactively reaches out to prospects to develop and deepen relationshipsIdentifies and develops relationships with Personal, Small Business and COIs to generate demand for TD products and servicesAches business objective for Operational ExcellenceEnsures due diligence to support the accuracy of all customer transactionsFollows and ensures colleagues understand and apply bank operating policiesProtects the interests of the organization by identifying and managing risks and escalating high-risk activitiesKeeps abreast of emerging issues, trends, and regulatory requirements and assesses impactsMaintains a culture of risk management and control with effective processesEnsures colleagues are knowledgeable and complies with Bank and industry Code of ConductWorks with Wealth and Business Banking to stay informed on trends and support referrals across linesColleagues at higher levels may act as a leader in One TD services and community involvementEmployee/Team Accountabilities:Leads, coaches and develops store teammates to create a consistent legendary customer experienceCoaches teammates to provide the best advice to TD Bank customersManages the overall team providing leadership and guidanceSets targets and objectives for the team and holds the team accountableGrows team expertise to align with business needs and directs training as neededLeads a high performing team with ongoing feedback and performance reviewsLeads performance objective setting and manages performance accordinglyEnsures HR policies are followed and escalates risk as neededShares knowledge and fosters collaboration across functionsSupports an environment where challenges are escalated and change is managed effectivelyRecruits to maintain a diverse, qualified workforcePromotes a fair and equitable environment and acts as a brand ambassadorHigher-level colleagues may lead change management and talent developmentOCC Language:This position falls within the definition of Loan Originator under Regulation Z and Mortgage Loan Originator under the SAFE Act.Eligible for employment with a covered financial institution under Regulation Z.Eligible for registration as a registered mortgage loan originator with the NMLS.Required to have satisfactory results on a criminal background check and a credit check, and to provide certifications as required by federal law.Physical Requirements:Listed medical/physical requirements include travel and various physical activities as described in the original content.The above statements describe the general nature and level of work performed by people assigned to this job and are not an exhaustive list of responsibilities, duties and skills required. The listed responsibilities are considered essential for ADA purposes.Who We Are:TD is a global financial institution with a strong client experience focus and a diverse workforce across locations.Our Total Rewards PackageTD's Total Rewards includes base salary and variable compensation/awards, health and wellness benefits, retirement programs, paid time off, banking benefits and discounts, career development and recognition programs. Learn more about Total Rewards.Additional Information:We are committed to development and training, career conversations, mentoring, and supportive onboarding. TD is an equal opportunity employer. If accommodations are needed during the application process, please email the appropriate TD contact for accommodations.#J-18808-Ljbffr