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(SPM) Product Owner

GovServicesHub

  • Grand Rapids, Michigan
  • 30+ days ago

    Highlights

    Job Description: We are seeking an experienced ServiceNow Strategic Portfolio Management (SPM) Product Owner with 2-5 years of expertise in enhancing ServiceNow platforms. As part of their role on a product team, a successful Product Owner should fulfill the following duties and responsibilities: - Collaborating with prospective users and clients to understand and anticipate their needs and translate them into product requirements.

    Numbers & Facts

    LocationGrand Rapids, Michigan
    Websitewww.govserviceshub.com

    Description

    Job Title: (SPM) Product Owner
    Location: Grand rapids, MI- Hybrid must be willing to work onsite M-W



    Job Description:

    We are seeking an experienced ServiceNow Strategic Portfolio Management (SPM) Product Owner with 2-5 years of expertise in enhancing ServiceNow platforms. This role involves guiding the buildout of SPM solutions to align with business objectives. The ideal candidate will act as a bridge between stakeholders and technical teams, ensuring the successful implementation of innovative solutions.


    **Product Ownership:**
    - Organize and prioritize the product backlog, refining user stories and acceptance criteria.
    - Enhance Demand, Resource, Enterprise Agile Platform (EAP), and Waterfall modules.
    - Manage continual improvement around dashboarding and reporting capabilities.
    - Oversee end-to-end delivery of SPM features, from ideation to deployment.
    - Ensure documentation matches current state of process and system.
    - Manage testing plan(s) for SPM for bi-annual upgrades.

    - **Stakeholder Collaboration:**
    - Work closely with business stakeholders, architects, developers, and Scrum Masters to capture requirements and translate them into actionable deliverables.
    - Conduct product demonstrations for stakeholders and gather feedback for continuous improvement.

    - **Technical Oversight:**
    - Provide subject matter expertise on ServiceNow SPM modules, including configuration, workflows, and customizations.
    - Collaborate on technical designs and ensure adherence to ServiceNow best practices.
    - Lead testing efforts, including User Acceptance Testing (UAT), to ensure quality deliverables.



    Requirements

    Qualifications
    - Experience:
    - Minimum of 2-5 years working on the ServiceNow platform with a focus on Strategic Portfolio Management (SPM).

    - **Certifications (Preferred):**
    - Certified ServiceNow Administrator (CSA).
    - Certified Implementation Specialist – SPM.
    - Agile certifications such as Scrum Master, Product Owner, SAFe Agilist, or Kanban System Design.

    - **Technical Skills:**
    - Strong knowledge of ServiceNow SPM modules, including portfolio management, demand management, and resource management.
    - Proficiency in Agile frameworks (Scrum, Kanban) and SDLC methodologies.
    - Familiarity with Common Service Data Model (CSDM) and data analytics/reporting.

    The ideal candidate for this role has 2 to 5 years of relevant work experience. As part of their role on a product team, a successful Product Owner should fulfill the following duties and responsibilities:
    - Collaborating with prospective users and clients to understand and anticipate their needs and translate them into product requirements
    - Defining the vision for the team’s product
    - Creating a product road map based on this vision
    - Managing the product backlog and prioritizing them based on changing requirements
    - Overseeing all stages of product creation including design and development
    - Developing user stories
    - Monitoring and evaluating product progress at each stage of the process
    - Liaising with the product team and end-users to deliver updates
    - Participating in Scrum meetings and product sprints



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