["ServiceNow Business Process Consultant","ServiceNow Business Process Consultant"]
JPC Partners
- Conshohocken
- 6 days ago
Highlights
Risk, Issue & Change Control Own identification of RAAID log worthy items - risks, actions, assumptions and decisions, issues, partnering with the program manager to be sure RAAID is up to date and managed. This role owns the process redesign organizational change leadership, platform governance guidance and overall program success, working closely with the Program manager to manage schedule, capacity consumption and deliverables.
Numbers & Facts
| Location | Conshohocken |
| Industry | Computer/IT Services |
| Company Size | 20 to 49 employees |
| Year Founded | 2004 |
| Website | http://www.jpcpartners.com |
Description
JPC Partners is looking for a Process Lead that will deliver a ServiceNow Foundational Transformation spanning Platform Foundations, CMDB integrations, CSDM model, Employee Center Portal and Catalog, ITSM (incident, Change and Request), ITAM lite (end user decide lifecycle) and Training & Communications. This role owns the process redesign organizational change leadership, platform governance guidance and overall program success, working closely with the Program manager to manage schedule, capacity consumption and deliverables.
Key Responsibilities
Process Redesign
- Lead all project workstreams.
- Plan and facilitate process redesign workshops to gain agreement on go-forward process and ServiceNow configuration requirements
- Leverage ServiceNow IP (Now Create), BVP IP and AI to streamline the client decision making process
- Write stories to support development to the agreed decisions
- Own identification of RAAID log worthy items - risks, actions, assumptions and decisions, issues, partnering with the program manager to be sure RAAID is up to date and managed
- Escalate any blockers to the program governance group
- Support the production of weekly or biweekly status reports for BVP leadership and client stakeholders covering progress, risks, and next steps.
- Coordinate dependencies across Platform Foundations, CMDB integrations, CSDM, Employee Center Portal and Catalog, ITSM, ITAM and Training & Communications.
- Ensure a consistent governance standard and methodology are applied across workstreams regardless of technical lead.
- Experience running PM process and governance on ServiceNow
- Excellent process facilitation skills
- Clear written and verbal communicator who can manage senior stakeholders and a wide stakeholder group experience extensive organizational change
- ServiceNow CSA, CIS-ITSM preferred or other relevant ServiceNow certifications
About Company
JPC Partners
Founded in 2004, JPC Partners has established itself as a premier provider of top talent to employers throughout the Eastern United States from Start-ups to Fortune 500 companies.
Services
Retained Search
When it comes to executive searches, we know how important it is to find a partner who can understand your needs, recruit best-in-class talent, and work collaboratively towards a successful hire. With a deep understanding of our practice areas and solid, collaborative relationships with industry leaders, we drive top performance in the executive recruiting sector, delivering a better experience for both our clients and candidates.
Direct Hire Staffing
Focus on running your business while JPC handles the hiring process for you. We will evaluate the position; source qualified candidates; screen, interview, test and assess each one; and check backgrounds and references – all to ensure you hire a top performer.
Contract Staffing and Contract to Hire Staffing
Our clients can try out an employee on the job for a predetermined period of time, before making a full-time hiring decision. This allows our clients to evaluate the candidate in a true work setting to ensure a great fit.
JPC focuses on providing expert resources for each assignment based on your unique requirements developed through customer collaboration.
JPC is able to attract and retain technology experts and consultants through our sourcing network and data base built on over thirty years of business and information technology contacts including personal and professional referrals. We are able to attract and retain our IT consulting professionals with a compensation model that rewards excellence and places our consultants among the best paid in the industry while pricing our services at very competitive rates that provide value for our clients and keep our staff motivated.
JPC helps our clients place IT talent in the following and other areas:
- CEO / CTOs / CIOs / VPs of IT
- Application and Infrastructure Directors
- Project Managers
- Business Analysts
- Database Administrators
- Technical Writers
- Network Architects and Administrators
- Software QA / Testers
- Systems Architects
- Application Developers
- Application Architects
- Web Developers
- Data Warehousing
- Business Intelligence
- IT Auditors
- Network Engineers
- Programmer Analysts
- Mobile Application Developers
Temporary Staffing
Increase your workforce – without adding to your overhead. With JPC’s temporary staffing solutions, you’ll get the people you need, when you need them, to fill in for short- or long-term projects.