Service Coordinator II
Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025!
Daikin Applied is seeking a Service Coordinator II. You will have the ability to make an impact and shape your career with a company that is passionate about growth. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!
Location: Indianapolis, IN, - Hybrid
Your Responsibilities:
- Work with Technician Supervisor and/or Operations, Service Center or District Manager in scheduling and dispatching of technicians for jobs (Startups/repairs, warranty, maintenance)
- Handle customer inquiries and routes questions of technical nature to the appropriate resource
- Tracking of time and attendance for technicians
- Coordinate job startups and maintain communication with the customer regarding scheduling for the startup and follow-up on jobs in progress/completed
- Invoice and bill customers
- Assist in performing local office AP/AR functions and follows up with customer to ensure that payment has been received
- Coordinate warranty administration process, parts orders, and track shipments
- Answer telephones and greet customers while maintaining professional and courteous customer contact
- Assist new hires in the completion of their new hire paperwork, complete employer required sections of forms (I-9) and ensure that it is sent to Human Resources on the new employee's first day of employment
- Maintain OSHA logs
- Enter all information and maintain information into Enterprise Resource System. This includes work orders, new customer information, and technician hours for billing purposes
- Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job
- Responsible for gathering local prevailing wage rate and completing sending hours worked by Technicians on those PW jobs to Human Resources
- Maintain filing for and office equipment (copier, telephone, fax, etc.)
- Provide initial notification of Workers Compensation claims to insurance carrier
Your Qualifications:
- High School Diploma or GED
- 6-8+ years of related experience in mechanical, electrical, or plumbing service field
- Bachelor's degree may be considered in lieu of work experience
- Experience working with HVAC Technicians (preferred)
- Experience with Astea and/or any other service tracking software
- Proficient knowledge of Microsoft Office Suite
Your Benefits:
Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:
- Multiple medical insurance plan options + dental and vision insurance
- 401K retirement plan with employer match
- Paid time off and company paid holidays
- Paid sick time in accordance with the federal, state and local law
- Tuition Reimbursement after 6 months of continuous service
Work visa sponsorship is not available for this position
The typical hourly pay rate for this position ranges from $28.61 - $47.00 / hr. in Indiana. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.
If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!