| Location | Philadelphia |
Delivering rapid and professional communication Developing trust and positive relationships with clients Providing anticipatory guidance for questions or concerns Maintaining a schedule of pre-determined email communication while also creating and sending unique responses and inquiries Make Scorpion product recommendations where suitable Translate product enthusiasm and capability into assisting clients with new products and services Motivated to engage with clients via video communication, phone, email or otherwise to educate, assist and provide an exceptional experience Provide product troubleshooting and solutions to clients while maintaining composure and client focus Organize and manage multiple issues and projects simultaneously while maintaining deadlines Requirements Qualifications: BA/BS degree recommended, but not required 10+ years of customer service experience 2-3+ years of experience at tech company recommended Strong familiarity with desktop and phone based applications