["Retail Store Manager","Retail Store Manager"]

Thompson + Hanson is home to designers and architects, curators, and gardeners-creative at heart grateful for the privilege of shaping and inspiring beautiful spaces across Houston and Austin since 1981. We delight in the work that we do, and we attribute our continued growth to the vibrant, motivated, and caring individuals that make up our Thompson + Hanson family.A quiet sophistication permeates every Thompson + Hanson environment. You'll find that within the walls of our shops, onthe pages ofour online shop,and the meandering paths of our nurseries, we are creatives at heart who enjoy the opportunity to bring something fresh to the table, always with an eye to shaping tranquil spaces that people love to inhabit.Whether wandering through rows of flowers and fragrance, browsing carefully curated pieces in the shops,or online, or simply savoring the view in the shade of an oak tree, our hope is to provide an experience that puts you at ease, surrounds you with beauty, and leaves you inspired.Being a part of the Thompson + Hanson team means more than just having a job. We believe in nurturing employees, providing room to grow, and offering opportunities for leadership.For our full-time employees, Thompson + Hanson offers:Medical, Vision, and Dental InsuranceGenerous Paid Time Off401K Plan with company matching - All employees are eligible to enroll after 6 months of serviceDiscount at our Thompson + Hanson retail shops - 25% off home items and 25% off fashion itemsDiscount at Tiny Boxwoods/Milk & Cookies - 20% offJob Responsibilities:Manage and provide support/training for retail staff including sales and service, standards, replenishment strategy etc.Manage and assist in maintaining nursery, including plants and pots.Ensure store meets or exceeds sales and payroll goalsManage customer requests and ensure special orders are carried out successfullyTrain and motivate all associates in sales, customer service, and product knowledgeMaintain presence through effective floor management and ensure staff coverage in all areas of the store as neededMaintain a team environment where associates are treated fairly and with dignity and respectParticipate in recruiting and interviewing to create a strong retail teamComplete performance reviews and create development plansDelegate and assign duties to staffCreate staff schedule and oversee hours and time off requestsWork on peak volume and traffic days to ensure strong customer interactions and businessManage shop inventory and request restock of low inventoryCoordinate and plan special events and classes including setup and breakdownOrganize food, materials, and needed supplies for events.Manage shop upkeep and maintenanceOrder supplies for the shopMake bank deposits, maintain cash drawer, and reconcile closing transactionsAttend and participate in manager meetingsAssist in the acceptance of the truck from Warehouse which includes new product, replenishment requests, transfer requests, pots, plants, and Ecomm in store pickup ordersQualifications:Excellent organizational skillsStrong interpersonal skills to effectively lead staff, help customers and work with upper managementExcellent customer service skills, including patience and active listening, to ensure customers feel heard and helpedConflict management skills to resolve customer issues effectively and ensure efficiency on teamsExcellent written and verbal communication skillsComputer knowledge (Excel, Word, POS)Merchandizing and visual expertiseAbility to manage staff and lead a teamAbility to wear many hats and multitaskCritical thinking and problem solvingFamiliarity with market and customer base#J-18808-Ljbffr