["Retail Associate Manager","Retail Associate Manager"]

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth‑building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year‑round money coaches. That's how we're UNSTOPPABLE for our employees!Job OverviewThis role supports store leadership to develop and guide the retail team in delivering customer-focused service and sales outcomes. It involves leading team members to meet customer needs through effective coaching, training, and operational management. The role emphasizes maintaining store standards, product knowledge, and adherence to retail procedures to drive performance. Success is measured by team achievement of sales targets, customer satisfaction, and operational efficiency. The work directly influences customer experience and contributes to the overall financial and operational success of the retail location.Job ResponsibilitiesLead and develop retail team members to achieve sales targets and deliver customer service excellenceCoach and train staff on product knowledge, customer interaction, and store procedures to enhance team performanceManage store operations including visual merchandising, plan‑o‑gram compliance, and maintaining store environment standardsMonitor and control store expenses, discounting, and credits to support financial objectivesOversee customer wait times and ensure customer needs are met through effective team coordinationStay current on products, services, and leadership practices to serve as an expert resource for the teamAlso responsible for other duties/projects as assigned by business management as neededEducation and Work ExperienceHigh School Diploma/GED (Required)1 year customer service and/or sales experience, retail environment (Preferred)Knowledge, Skills and AbilitiesCommunication (Required)Leadership (Required)Store Operations (Required)Licenses and CertificationsAt least 18 years of ageLegally authorized to work in the United StatesTravelTravel Required (Yes/No): NoDOT RegulatedDOT Regulated Position (Yes/No): NoSafety Sensitive Position (Yes/No): NoTotal Target Cash Pay Range: $57,600 - $96,000, inclusive of target incentivesBase Pay Range: $43,200 - $72,000The pay range above is the general base pay range for a successful candidate in this role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.#J-18808-Ljbffr