Job Title
Job Description
Max pay rate: $20 Per Hour
Location: Warwick, RI for training and nesting
Start Date: 1/5/2026
Training Hours: 8:30am - 5:00pm Monday - Friday EST
Post-training Hours: 8:00am - 6:00pm EST, flexible shifts
Transition to work from home after training with occasional office visits
Responsibilities
- Communicate with customers via telephone using strong communication skills, active listening, and empathy.
- Drive solutions that best meet the customer's needs.
- Analyze and resolve complex customer issues regarding various product aspects, policy provisions, claim status, and basic procedures.
- Ensure each customer experience is exceptional by leveraging effective listening skills and attention to detail.
- Efficiently process transactions and refer requests for other policy modifications to appropriate areas.
- Support special product and/or service campaigns as needed.
- Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.
Requirements
- Must live within one hour commute of Warwick, RI.
- Training will be in-office for a designated duration with no time off allowed during this period.
- Required to work an assigned shift during hours of operation between 8:00am – 6:00pm ET, Monday through Friday.
- Able to work in a stationary position 75% of the time.
- Strong home internet connection is required, at least 50 Mbps internet speed.
Required Skills
- Suggested 2 years of experience in Customer Service; prior Call Center experience is highly preferred.
- Strong computer/keyboard skills as well as analytical and problem-solving skills.
- Quickly grasps information and efficiently solves verbal challenges with strategic thinking.
- Communicates complex verbal and written concepts with ease.
- A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
Preferred Skills
- High School diploma, GED, some college experience, trade, or professional certification.
- A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products.
- Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability.