["Remote Customer Care Manager | Lead AI-Driven CX","Remote Customer Care Manager | Lead AI-Driven CX"]
JCPenny
- Wayne
- 5 days ago
- Remote
Highlights
JCPenney is seeking a Customer Care Manager to lead and develop a remote team focused on delivering exceptional customer service and driving sales objectives. This role requires strong leadership capabilities, excellent communication skills, and the ability to implement process improvements.
Numbers & Facts
| Location | Wayne (Remote) |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1902 |
| Website | https://www.jcpenney.com/ |
Description
JCPenney is seeking a Customer Care Manager to lead and develop a remote team focused on delivering exceptional customer service and driving sales objectives.This role requires strong leadership capabilities, excellent communication skills, and the ability to implement process improvements. The position offers a competitive salary and benefits package, including insurance and paid vacation, along with opportunities for career growth and development.Join a collaborative culture where you are valued and supported.#J-18808-Ljbffr
About Company
We share a passion for serving customers, supporting our communities and making JCPenney the best retailer for all families. As a Company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a collaborative and inclusive environment. After all, JCPenney is more than a destination for style and value, it’s a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.
JCPenney emerged more than 100 years ago as a small mercantile store serving families on the American frontier in the Old West. Today, we’re still pioneering new frontiers by challenging the old rules of retail and creating a shopping experience that merges the intimacy of a traditional store with the digital conveniences of personal technology.
Today, JCPenney is one of the nation’s largest apparel and home retailers with over 860 stores across the United States and Puerto Rico, and a powerful e-commerce site, jcp.com. The retail landscape is more competitive than ever, creating new opportunities to differentiate and streamline our business. With 98,000 hard-working associates around the globe, we have the talent and determination to succeed and be the best retailer for American families.