["Quality Assurance Specialist 1 - Entry Level","Quality Assurance Specialist 1 - Entry Level"]

Position: Quality Assurance Specialist 1 - Entry LevelLocation: San Antonio, TXDuration: 12 Months1st ShiftTotal Hours/week: 40.00Client: Medical Devices CompanyJob Category: QualityEmployment Type: Contract on W2 (Need US Citizens or GC Holders or GC EAD or OPT or EAD or CPT)Shift: Monday-Friday, 7:30 AM-4:30 PM CT (Hybrid only Friday)Job DescriptionKey Technical RequirementsProficiency in Excel, Windows 10, and Microsoft 365 (Outlook)Preferred experience with SAP, JDE, i5; HighRadius is a plusRole OverviewPerform QA evaluations using MS FormsTrack and report results, communicate outcomes, and provide feedback/coachingMaintain QA metrics, support documentation, and contribute to process improvementsPreferred ExperienceQuality Assurance, auditing, or call/chat monitoringPerformance evaluation using scorecardsData tracking/reporting and feedback deliveryKey SkillsAttention to detail, communication, coaching, time managementAnalytical thinking, collaboration, adaptability, accountabilityAdditional InfoHigh-volume workload requiring accuracy and consistencyPotential for assignment extension based on business needsSummary - Main Purpose Of The PositionThe Quality Assurance Specialist ensures that all interactions, processes, and deliverables meet established quality standards. This position is designed to monitor, evaluate, and improve service delivery, ensuring compliance with regulatory requirements and enhancing customer, process, and stakeholder satisfaction.Primary Responsibilities And DutiesMonitor and evaluate interactions for adherence to quality standards. 60%Develop and implement quality assurance processes and guidelines. 5%Collaborate with training teams and/or management to address performance gaps and improve service quality. 15%Prepare and present detailed quality reports to management and stakeholders. 10%Identify opportunities for process improvement and recommend actionable solutions. 10%Core CompetenciesAttention to DetailCollaborationCustomer FocusContinuous ImprovementAccountabilityAnalytical ThinkingBuilding Agent RapportScope of ResponsibilityResponsible for ensuring compliance with quality standards across QTC-NA operations. Provides input into quality strategy and influences process improvements.Sphere of InfluenceInfluences quality practices within the QTC-NA teams and collaborates with cross‑functional teams to improve service delivery.Impact on Business ResultsDirectly impacts customer satisfaction scores, compliance metrics, and operational efficiency through quality monitoring and improvement initiatives.Essential FunctionsAbility to review large volumes of data and interactions, prepare reports, and communicate findings effectively. Must be able to work in a fast‑paced environment and manage multiple priorities.KSA Requirements (Knowledge, Skills, And Abilities)Bachelor's degree in Business, Quality Management, or related field preferred.2+ years of experience in quality assurance or similar role.Strong analytical and problem‑solving skills.Excellent communication and interpersonal skills.Proficiency in MS Office and quality monitoring tools.Knowledge of regulatory compliance standards and best practices.#J-18808-Ljbffr