| Location | Grand Rapids |
| Salary | $55,000–$70,000 Per Year |
Company OverviewFloor Coverings International is North America's leading in‑home designer floor coverings brand, specializing in personalized residential flooring and providing support from selection to design and installation.Position: Production and Flooring ManagerLead daily operations, manage installer relationships, and ensure customer satisfaction from start to finish. The role requires strong leadership, multitasking, attention to detail, and industry knowledge.CompensationCompetitive Salary: $55,000 – $70,000 per year (based on experience). Bonus opportunities available based on performance.BenefitsPaid Vacation and HolidaysCompany‑Provided ComputerPaid Training and Ongoing DevelopmentFull‑Time Schedule (M–F, some weekends if needed)Bonus based on performanceFree uniformsOpportunity for advancementQualificationsExperience in flooring installation & production managementEstablished industry contacts preferredProficient in scheduling, planning, and workflow optimizationTech‑savvy (Salesforce, Excel, Outlook, etc.)Problem‑solver with proactive planning skillsBilingual (English/Spanish) a plusHighly organized and detail‑orientedValid driver's license and insuranceKey ResponsibilitiesBuild and nurture lasting customer relationships to enhance satisfaction and retention.Assist the sales team, including ride‑along support for complex quotes.Provide clear updates to customers and installers on project start dates and timelines.Hold weekly meetings with sales staff to discuss new sales and ongoing projects.Recruit, vet, and manage installer talent, ensuring consistent quality and dependable partnerships.Negotiate and resolve conflicts with customers and crews to maintain productive relationships.Communicate daily with installers to provide updates on project timelines and address immediate needs.Address and resolve construction challenges to keep projects on track.Organize and oversee product storage for efficient warehouse operations.Conduct regular on‑site quality control visits to verify work meets company standards.Oversee product allocation and manage job costs efficiently.Capture before‑and‑after photos for every project to ensure accountability and quality.Strive for 5‑star ratings on every project by delivering exceptional service.#J-18808-Ljbffr