["Process Design Analyst","Process Design Analyst"]

Process Design Analyst | Hutto, Texas, United States Job Summary: Design Analyst (Onsite - Hutto, TX)

About the Role
Join a dynamic team as a Design Analyst in Hutto, TX, where you will drive process improvements and manage critical project data to support long-term business growth. This 6-month contract (with possible extension) offers a fast-paced environment ideal for candidates who thrive on customer interaction and analytical problem-solving. You'll collaborate with internal and external stakeholders, contributing to impactful cross-functional projects.

Responsibilities

- Deliver exceptional customer service by managing high-volume calls, emails, and walk-ins, often involving complex or sensitive conversations.
- Investigate and resolve MobileTC/WaAM tickets, ensuring accurate routing and efficient issue resolution.
- Set up and track projects in Oracle Maximo, maintain detailed workload data, and monitor project statuses using Excel and SharePoint.
- Review, process, and assign load sheets to Project Managers, ensuring completeness and accuracy.
- Communicate with operations and customers to clarify order details and coordinate project documentation.
- Prepare job packets and provide timely workload reports to supervisors as requested.
- Support continuous process improvement initiatives aligned with organizational goals.

Required Skills and Experience

- 1-2 years' experience in data analysis or performance management, applying process improvement methodologies.
- Strong customer service and communication abilities, adept at handling high-stress, repetitive tasks.
- Proficiency with Microsoft Excel, Word, PowerPoint, Access, and SharePoint (beginner to intermediate).
- Ability to quickly learn proprietary software for scheduling, reporting, and dispatching.
- Excellent organizational and team collaboration skills.

Preferred Skills

- Lean Six Sigma training or certification.
- Experience working in a project management or design environment.