["Parts and Service Specialist","Parts and Service Specialist"]
Associated Packaging Incorporated
- Mesquite
- 8 days ago
Highlights
Associated Packaging, Inc. is committed to being an inclusive employer where all individuals are treated with fairness and respect, regardless of age, disability, gender identity, marriage and partnership status, pregnancy and parental responsibilities, race, religion and belief, sex, or sexual orientation. Customer Service - We focus on partnering with our customers to find and maintain the best solution possible for their packaging needs.
Numbers & Facts
| Location | Mesquite |
| Industry | Wholesale Trade/Import-Export |
| Company Size | 100 to 499 employees |
| Year Founded | 1977 |
| Website | http://www.associatedpackaging.com |
Description
Associated Packaging is looking for amazing and talented people like you! Join our team today and become part of one of the fastest growing companies and industries in the country. Employees of Associated Packaging, Inc. enjoy an energetic and people-first company culture. We are excited to offer apremium benefits package including PTO, Employee Assistance Programs, 401k matching, Health Insurance, Medical Insurance, Dental Insurance, Vision Insurance, and much more!
The Parts and Service Specialist role will be responsible for supporting the service technician in the field.
Key Duties and Responsibilities:
Why work at Associated Packaging, Inc.?
Longevity - Associated Packaging, Inc. has been providing packaging solutions for companies since 1977.
Stability - Even during times of recession and economic uncertainty, Associated Packaging, Inc. has remained financially strong and experienced tremendous growth.
Customer Service - We focus on partnering with our customers to find and maintain the best solution possible for their packaging needs. Our customers consider us problem solvers and profit enhancers.
Our People - At Associated Packaging, Inc., people are our greatest asset. We value each employee and know that great success comes from a great team.
Associated Packaging, Inc. is committed to being an inclusive employer where all individuals are treated with fairness and respect, regardless of age, disability, gender identity, marriage and partnership status, pregnancy and parental responsibilities, race, religion and belief, sex, or sexual orientation.
The Parts and Service Specialist role will be responsible for supporting the service technician in the field.
Key Duties and Responsibilities:
- Responsible for the sourcing, quoting, and ordering parts necessary for the customer in support of the service technician field calls.
- If necessary, create part numbers for new parts in the ERP system. Review all part numbers created by the branches to reduce duplicate parts numbers. .
- Notify service techs when parts arrive, ship them to assigned locations.
- Schedule service technician's customer visits to maximize number of visits per pay. This includes scheduled PM's, installations, and ad hoc customer requested repairs.
- Maintain service calendar, customer machine schematics, and run service reports in coordination with the Service Manager.
- Enter service reports and invoice customers for parts purchased and service performed.
- Handle parts returns, vendor RMAs, and warranty claims on parts and machines.
- Monitor and process parts invoices as needed.
- Provide back up support to the branch managers for PO approval process in their absence.
- Other tasks as assigned
- Bachelor's degree in Supply Chain Management, Business, or related field desired.
- Five years of related experience preferred.
- Knowledge of machine parts and machine repair services.
- Experienced in Lean Six Sigma.
- Excellent written and verbal communication skill
- Ability to solve problems using a structured approach
- Excellent organizational skills and attention to detail
- Proficient computer skills including MS Office Suite and TEAMS/Sharepoint
- Warehouse environment, not climate controlled.
- Office environment, climate controlled
- Noise level in this work environment is usually moderate
Why work at Associated Packaging, Inc.?
Longevity - Associated Packaging, Inc. has been providing packaging solutions for companies since 1977.
Stability - Even during times of recession and economic uncertainty, Associated Packaging, Inc. has remained financially strong and experienced tremendous growth.
Customer Service - We focus on partnering with our customers to find and maintain the best solution possible for their packaging needs. Our customers consider us problem solvers and profit enhancers.
Our People - At Associated Packaging, Inc., people are our greatest asset. We value each employee and know that great success comes from a great team.
Associated Packaging, Inc. is committed to being an inclusive employer where all individuals are treated with fairness and respect, regardless of age, disability, gender identity, marriage and partnership status, pregnancy and parental responsibilities, race, religion and belief, sex, or sexual orientation.
Benefits
Military Leave, Paid Sick Days, Parking, Performance Bonus, Prescription Drug Coverage, Professional Development, 401K, Employee Events, Retirement / Pension Plans, Life Insurance
About Company
Welcome to Associated Packaging, Inc., the largest independent company that specializes in complete systems and materials to package your products. We have been providing packaging solutions for companies like yours since October 1977 when we saw an opportunity in the market for a company that focused on providing total solutions for packaging. We work with our customers to identify their packaging needs, find the most cost-effective equipment and packaging materials to meet those needs, and then provide the technical support to keep your packaging operation running smoothly. Simply put, we consider ourselves a World Class packaging vendor and we know what customers want. Our customers consider us problem solvers and profit enhancers. We will help you reduce costs through automation. We can improve your packaging design so that you gain market share. We have the answers to help you increase productivity and reduce costs so that you do not need to send your business overseas. We back up our solution with a trained Customer Relations Management Team, proactive service technicians, and a “just-in-time” inventory program. We continue to be your packaging partner long after we install your equipment. Our customers anticipate and receive timely response when equipment problems occur. Our technical support programs are customized to your needs, whether it be operational maintenance or retraining of employees. We pride ourselves on our focus of partnering with our customers to find and maintain the best solution possible for their packaging needs. Assembling a solid team… from our people to our global resources… has been the key to our company’s longevity. We invite you to put our team to work for you providing value-driven solutions to your packaging needs. – Joe Smith, Founder and CEO
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