If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guestexperience that sets us apart. As a Host at one of our extraordinary restaurants at the Grand Geneva Resort & Spa, it will be your responsibility to greet and escort guests to their tables, maintaining courteous and efficient dining room operations to ensure
Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together.
What will you be doing?
- Meet and greet guests as they arrive. Ensure even distribution of tables for each server.
- Escort guests to tables, hand them menus, wine list, and inform guests of specials.
- Receive, record, and make any necessary arrangements for reservations and special functions in the restaurant.
- Verbally communicate to server the table number sat and the number of guests.
- Beverage table if needed and/or time allows.
- Clean and display proper menus before, during, and after shift.
- Assist with all to-go orders.
- Assist wait staff and bus staff as needed and perform other duties as assigned per Manager.
What do you bring to the role?- No prior experience required; hospitality or customer service experience preferred.
- Handle customer complaints with empathy and provide proactive solutions.
- Proficient in English for guest requests, memos, and reservations.
- Ability to work POS system and cash handling experience preferred.
- Maintain a clean and organized environment.
- Ability to lift up to 35 pounds unassisted on occasion as well as move through crowded rooms to seat guests.
- Ability to remember, recite, and promote a variety of menu items.
- Have reliable transportation to and from work
- Flexible availability, including days, nights, weekends, and holidays.
- Part-time positions available
What's in it for you?- A free, well-balanced meal every shift
- Discounted gym membership
- Room discounts at Marcus Hotels & Resorts
- Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
- Free parking
- "Two for one" movie theater coupons at Marcus Theatres
- Ability to grow your career and transfer from one property to another
- Early wage access
- Paid time off
- Flexible scheduling
- And more!
About Us:A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Grand Geneva Resort & Spa is an equal opportunity employer.