Order Management Specialist
Our client, a global manufacturer serving industrial and specialty materials markets, is seeking an Order Management Specialist to join their team. This role is ideal for a highly organized professional who thrives in a fast-paced environment and enjoys coordinating customer orders, inventory, logistics, and delivery execution.
The Order Management Specialist serves as a key liaison between customers and internal teams, ensuring orders are processed accurately, deliveries remain on schedule, and communication is proactive throughout the order lifecycle.
Key Responsibilities
- Manage customer orders from entry through delivery with a high degree of accuracy
- Process and maintain orders within SAP and other business systems
- Monitor order status, inventory availability, and shipment schedules
- Proactively identify and communicate potential delivery risks or delays
- Serve as a primary point of contact for order-related customer inquiries
- Maintain accurate order documentation and customer records
Cross-Functional Coordination
- Partner closely with Sales, Supply Chain, Operations, and Shipping teams to ensure successful order execution
- Coordinate shipment readiness activities to support on-time delivery performance
- Communicate order updates and resolutions to both customers and internal stakeholders
- Build strong working relationships across multiple departments
Process Improvement
- Support continuous improvement initiatives related to order management and customer experience
- Identify recurring issues and recommend process enhancements
- Utilize Microsoft 365 tools and business systems to improve operational efficiency
Qualifications
Required
- High School Diploma or equivalent
- 2+ years of experience in order management, customer operations, logistics coordination, customer service, supply chain support, or related operational roles
- Strong organizational skills and attention to detail
- Excellent written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency with Microsoft Office and Microsoft 365
Preferred
- SAP or ERP system experience
- Experience in manufacturing, distribution, logistics, industrial, or supply chain environments
- CRM system experience
- Experience supporting order fulfillment, inventory coordination, shipping, or customer operations
Ideal Backgrounds
Candidates may come from roles such as:
- Order Management Specialist
- Customer Operations Specialist
- Logistics Coordinator
- Supply Chain Coordinator
- Order Fulfillment Specialist
- Sales Support Specialist
- Customer Account Coordinator
- Customer Service Representative within a manufacturing or distribution environment
This is an excellent opportunity for someone who enjoys operational coordination, problem-solving, and working across teams to ensure customers receive a best-in-class experience.