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*ON-SITE ONLY* IT Desktop Support Technician

Wildflower International

Albuquerque, NM

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Automation, Communication Skills, Contract Requirements, Desktop Administration, Desktop PC, Documentation, Driver's License, Enterprise Applications, Help Desk, High Tech Industry, Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Lift/Move 30 Pounds, Manufacturing Data Management, Microsoft Product Family, Microsoft Windows Azure, Microsoft Windows Operating System, Multitasking, On Site Support, Onboarding, Operating Systems, Organizational Skills, Peripheral Hardware, Process Improvement, Regulatory Compliance, Remote Access, Security Auditing, Security Protocols, Software Administration, Team Player, Technical Support, Testing, Time Management, United States Department of Defense (DoD), User Interface/Experience (UI/UX)
LOCATION
Albuquerque, NM
POSTED
7 days ago
This is a full-time, on-site role. No remote candidates will be considered at this time.

 Position Summary: The IT Desktop Support Technician provides hands-on technical support for both internal staff and external customer devices, with a strong focus on modern device management, Windows Autopilot provisioning, and out-of-box user experiences. This role supports end users across hardware, operating systems, and enterprise applications while participating in device staging, imaging, configuration, and deployment.

Essential Duties and Responsibilities:
  1. Provide Tier 1–2 desktop and endpoint support for internal employees
  2. Troubleshoot hardware, operating systems, peripherals, and enterprise applications
  3. Manage user onboarding/offboarding, device setup, and account access
  4. Escalate complex issues appropriately and document resolutions
  5. Prepare, stage, and configure customer devices using Windows AutoPilot
  6. Validate device readiness for Out-of-Box Experience (OOBE) delivery
  7. Perform quality testing to ensure devices meet customer and contract requirements
  8. Assist with endpoint lifecycle management (deployment, refresh, return, disposal)
  9. Apply standard configurations, security baselines, and updates
  10. Support endpoint management platforms (Intune, Autopilot, MDM tools)
  11. Perform modifications, updates, and group policies on customer systems
  12. Maintain applicable DoE and DoD security protocols
  13. Support audit readiness, security, and compliance requirements
  14. Identify opportunities to improve processes, automation, and user experience
  15. Any other duties needed to drive to our Vision, fulfill our Mission, and abide by our Values

Job Qualifications/Requirements:
  1. Excellent interpersonal skills to work with customers and management
  2. Strong troubleshooting, documentation, and communication skills
  3. Exceptional time management and organizational skills
  4. Ability to manage multiple tasks in a fast-paced environment
  5. Ability to follow established service protocols consistently
  6. Experience working in a team-oriented, collaborative office environment
  7. Excellent driving record for travel between Albuquerque, Santa Fe and surrounding areas

Education and Experience:
  1. Two or more years of computer technologies field support experience
  2. Experience providing desktop or endpoint support in a Windows environment
  3. Windows 11 experience
  4. Familiarity with Microsoft 365 and basic identity concepts (Azure AD / Entra ID)
  5. Experience with remote access support software
  6. Experience with a password manager, preferably LastPass
  7. Working experience with IT ticketing systems
  8. Able to lift 30 lbs. regularly
  9. Desired but not required, current CompTIA, A+, Networking+, Security+

We welcome all applicants who are legally authorized to work in the United States. At this time, we are unable to provide employment visa sponsorship. As part of our hiring process, we participate in E-Verify to confirm employment eligibility.

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About the Company

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Wildflower International

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