\n Triage Technician, IT-Remote\n

Job Details Req ID: 122703 Supported Practice: Heartland Dental Category: Information Technology Location: 701 Emerson Road, Creve Coeur, MO 63141 Position Summary: Triage Technician, IT-Remote As an IT Service Desk Triage Technician, you will be responsible for answering calls from Heartland Dental supported dental offices and monitoring electronic requests into the IT Service Desk and will assist with resolution or route caller to appropriate resource. The Triage team also assists with various projects, including assisting vendors with remote connectivity. With more than 1,800 dental offices supported across 39 states, over 10,000 team members and over 3,000 supported doctors in our support, Heartland Dental has a proven track record of growth and success. We're looking for professional individuals who are open, positive and mentally flexible to join our network of support.To give you an idea of the team structure, you will work on the Service Desk team which is comprised of 22 team members, reporting to the IT Dental Office Support Supervisor. Below is an overview of the duties and responsibilities you would take on in this role:Answer phone calls from supported officesMonitor requests and ensure proper routing and escalation Assist supported office team members with technical requestsRoute advanced requests to appropriate resourceAssist with vendor requests for remote connectivityAssist with password resetsOther projects as assigned Minimum Requirements:Customer service experiencePractical knowledge of computer conceptsStrong computer skills, including experience with Microsoft Word, Outlook, and ExcelStrong organizational skills, accuracy and attention to detail Ability to work well under pressure and prioritize multiple tasksStrong verbal and written communication skillsAbility to answer telephone calls and communicate information to callersAbility to interact with co-workers in a collegial manner to accomplish common tasksHigh level of maturity, personal initiative, and sound judgmentDesirable Qualifications:Experience in assisting customer troubleshoot issues over the phoneExperience in troubleshooting software and computer hardware systemsWe put our people first at Heartland Dental, and that shows in our generous benefits package.Company retains the sole discretion to change the duties of the position at any time.We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.