Job Description
The Marketplace Manager is responsible for driving growth, profitability, and brand expansion across third-party marketplace channels, including Amazon, Etsy, Walmart, and emerging platforms. The position owns the strategy and performance of these channels,including day-to-day operations, vendor relationships, product performance, and marketplace supply chain execution. The Marketplace Manager is accountable for driving revenue, ensuring ecommerce platforms and products are fully optimized, and coordinating cross-functional efforts across warehouse, advertising, and product teams to deliver Marketplace success. This person will drive Marketplace revenues from $3 million annually to $8 million annually and beyond, while achieving a target net contribution of at least 10%. This position is part of the Product and Ecommerce Team and reports to its director.
Responsibilities:
- Marketplace Strategy & Growth
Outcome: Drive profitable revenue growth and maximize return on marketplace investments
- Own the Marketplace business plan and ensure alignment with company goals
- Drive data-informed strategies to improve traffic quality, conversion, and profitability
- Identify and prioritize expansion opportunities across products, categories, and marketplaces
- Ensure coordinated advertising, content, and campaign execution to drive efficient customer acquisition
- Leverage marketplace platforms as a strategic brand acquisition channel
- Product Performance & Customer Experience
Outcome: Improve conversion and sales velocity across all listings
- Oversee product listings end-to-end, ensuring accuracy, completeness, and compelling presentation, with high standards for content, imagery, and customer-facing detail
- Lead successful product launches and ongoing lifecycle performance
- Partner with Product Management to ensure strong assortment and vendor alignment
- Build and maintain a strong customer experience on marketplace platforms, resulting in high review scores and customer trust
- Operations & Marketplace Execution
Outcome: Ensure reliable, data-driven marketplace operations that support growth
- Ensure inventory levels and fulfillment operations support sales and customer expectations
- Maintain strong platform health, compliance, and account standing
- Monitor key performance metrics (traffic, conversion, ROI, contribution margin)
- Deliver reporting and insights that inform decisions and prioritize opportunities
- Vendor Relations & Product Selection
Outcome: Build a high-performing, differentiated marketplace assortment
- Manage and strengthen relationships with marketplace vendors and partners
- Identify new vendors and product opportunities
- Negotiate terms and hold partners accountable to performance expectations
- Team Leadership & Accountability
Outcome: Build and lead an effective, results-driven Marketplace team
- Lead, coach, and develop team members responsible for Marketplace execution
- Set clear priorities, delegate work effectively, and ensure accountability for results
- Build systems and processes that enable scalable performance and a strong team culture
Qualifications:
- Bachelor's degree in business, ecommerce, marketing, or a related field
- Marketplace, ecommerce, or digital channel management experience
- Hands-on experience with major marketplace platforms (Amazon strongly preferred)
- Strong commercial acumen, including pricing, margin management, and advertising performance
- Analytical mindset with the ability to translate data into action
- Experience leading or influencing teams and driving results through others
- Strong communication and organizational skills
- Ability to manage multiple priorities in a fast-paced environment
Compensation & Benefits
The Marketplace Manager is a fulltime, exempt position with a salary range of $70,000 - $73,400 annually depending on individual qualifications. This position is also eligible for up to $15,000 in annual bonuses.
DutchCrafters offers medical, dental, vision, and life insurances as well as a company sponsored 401k, generous PTO allotments, and an employee discount.
After six months of employment, this position is eligible for a hybrid work schedule with 3 in-office days and 2 remote work days.