Assign jobs or loads to drivers, technicians, or field staff based on location, availability, and skills. Strive consistently to ensure customer satisfaction and provide high-quality customer support.
Numbers & Facts
Location
Coppell
Description
Logistics Specialist (Bilingual in English and Korean)
COPPELL, TX
Responsibilities
Assign jobs or loads to drivers, technicians, or field staff based on location, availability, and skills
Coordinate schedules and route plans for efficiency and timely delivery/service
Receive and prioritize calls or requests for service, shipments, or assistance
Respond promptly and effectively to customer inquiries via various communication channels
Process orders, forms, applications, and requests efficiently
Collaborate and coordinate with colleagues to ensure seamless customer service
Strive consistently to ensure customer satisfaction and provide high-quality customer support
Maintain a strong work ethic and willingness to take on additional hours during peak periods
Be willing to work overtime, including weekends, as needed to meet operational demands
Qualifications
Strong communication skills (verbal & written)
Multitasking & time management under pressure
Problem-solving skills for route changes, emergencies, and conflicts
Strong communication and interpersonal skills
Understanding of industry-specific regulations
Familiarity with dispatching software
Ability to communicate in Korean is a plus
Benefits (Full-Time ONLY)
Health, Dental, and Vision PPO Insurance
Life, STD, LTD Insurance
401(K) Plan
Paid Time Off
Additional Paid time off (Bereavement, Wedding, Birth of a Child, etc.)
Years of Service Awards
Education Assistant Program (Based on Eligibility)