Job Title
Under the supervision of the Adult Services Manager, this position assists customers of all ages at our public service desks with information and reference questions; assists and instructs customers with their use of library computers, personal electronic devices, and other technologies including those in The Studio makerspace; prepares displays and demonstrates library resources; helps plan, prepare, and execute programming for adults. Demonstrates enthusiasm and curiosity about the changing world of public libraries; is customer focused and forward thinking; knowledgeable about popular books, movies and current technology and is eager to assist library customers.
25 hours a week and schedule is as follows:
- Thursday: 1:00 - 5:00pm
- Friday: 5:00 - 9:00pm
- Saturday: 9:00am - 6:00pm
- Sunday: 1:00 - 6:00pm
- Monday: 5:00 - 9:00pm
Open until filled, with first review of applicants on August 3, 2026.
Examples Of Duties
- Assist and advise customers with their use of library materials, including books, movies, music, media, and electronic resources
- Assists with questions on software, makerspace tools, and other technology related needs to customers of all ages
- Maintains current awareness of developments in technology as they relate to libraries and library users, including knowledge of mobile and handheld devices
- Answer informational and basic reference questions for customers of all ages
- Assists with planning and executing programs/events
- Coordinates and contributes content to internal staff and public webpages
- Assist with training and supervision of library volunteers
- Assists with training staff and volunteers
- Monitor and address customer behavior to ensure a safe and welcoming environment
- Participate in departmental and library-wide training and activities, including technology and safety training
- Provide excellent internal and external customer service
- Other duties as assigned
Requirements
- Exceptional customer service skills and commitment to public service
- Ability to work with library customers and staff in a consistently friendly and efficient manner
- Knowledge of and interest in books (print and electronic), music, television series, and movies
- Excellent computer and technology skills, including use of the Internet, computers, mobile devices, and social media
- Excellent oral and written communication skills
- Proficiency with workplace productivity software, including skills in Microsoft Office Suite
- Some experience with a library catalog or automation system
- Some knowledge of library procedures, methods, techniques
- Ability to issue guidance and ensure compliance with the Library's Rules of Conduct and policies
- Ability to coordinate the work of others, including volunteers
- Ability to perform routine clerical and record-keeping tasks
- Ability to maintain reliable attendance and regular schedule
- Ability to maintain a varied schedule, including day, evening, and weekend rotations
- Good vision and hearing to effectively engage with customers
- Manual dexterity to operate computer and phone equipment
- Physical ability to lift library materials weighing up to 40 pounds, to push fully loaded carts of library materials, and setup for library events/programs
- Satisfactory pre-employment background check
Acceptable Experience And Training
- Bachelor degree required
- Customer service experience in a public library will be preferred
- Knowledge of Spanish and/or French is helpful
- Any combination of experience and training which provides the required knowledge, skills and abilities