| Location | Sarasota |
Sarasota County Government
Create and foster an environment that provides high quality, exceptional levels of customer service. Lead team members in setting the unit, library and system goals and contribute to decision making and evaluation of progress, through training, practice and evaluation.
Customer Service
Implement standards of service that ensure the prompt and efficient resolution of each inquiry by internal and external customers, delivered with the utmost respect and courtesy.
Assist customers regarding library services, resources, and programs for the assigned unit as well as the library system.
Assist users in use of library equipment and technology.
Provide directional and reference services to assist customers.
Communicate library/county use policies and procedures to users.
Engage in conflict resolution and problem solving.
Provide assistance at service desks and to other sections as needed.
Keep abreast of developments, new trends, and innovations in libraries; applies knowledge to improve services.
Communication/Programming/Outreach
Plan, present, and evaluate library sponsored programs.
Facilitate in the setup of program rooms, materials, and equipment for public, library, and county events.
Promote library resources to community groups through public speaking, programming, and displays.
Present individual and group training programs for public and staff in the use of the library, its technology, equipment, and resources.
Administration
Participate in system-wide, agency, and county teams and projects.
Gather statistical information as required.
Attend cash management training and participates in all aspects of the libraries cash management procedures
May order supplies, receive and check-in periodicals and newspapers.
Provide administrative support to the Library Manager
Collection Development Maintenance
Sort and shelve materials and maintains an orderly arrangement of materials.
Assist with ordering and processing materials for circulation as needed.
May perform item coordinator duties for materials in collection as needed.
Monitor physical condition of materials and recommends repair or de-selection.
Promote the materials collection through displays and other methods.
Staff Development
Participate in cross training in other sections and aids in cross training in their section.
Provide opportunities for continuing professional development of self and others, especially in acquiring relevant understanding and skills.
Train, direct, and supervise volunteers as needed. Encourage volunteers to use individual talents to creatively address tasks.
Work with library staff to develop a team oriented workplace.
Monday: 10 AM - 6 PM
Tuesday: 10 AM - 8 PM
Wednesday: 10 AM - 6 PM
Thursday: 10 AM - 8 PM
Friday: 10 AM - 5 PM
Saturday: 10 AM - 5 PM
Sunday: Closed
High School Diploma or equivalent education and experience in public contact customer service work and proficiency in computer related to public response.
Note: One year of college may substitute for one year of experience.
Customer service experience working in libraries or similar settings.
Must occasionally lift and/or move up to 50 pounds.
Pay: Starting pay is $15.50/hour. Pay is negotiable, up to $18.50/hour, for candidates with library experience.
This Posting is currently Open Until Filled