Role - Lead Product Experience Strategist in Charlotte, North Carolina
Location - Charlotte, NC (3 Days per week Onsite)
Duration - Long Term
Role Summary:
The Lead Product Experience Strategist focuses on improving product decision quality before development begins. This role grounds product direction in real-world, end-to-end operational workflows (people, process, systems) to ensure measurable business value and clear differentiation.
This is not a UI design or research-only role.
Key Responsibilities:
Analyze end-to-end operational workflows to identify inefficiencies, failure points, and workarounds
Quantify impact (time saved, cost avoided, errors reduced, risk mitigated)
Influence decisions on what to build, change, defer, or stop before development
Define future-state workflows and experience direction that improve efficiency and scale
Partner early with Product and Engineering to challenge assumptions with evidence
Support build vs. buy decisions based on workflow and data impact.
What Success Looks Like:
Better product decisions made pre-build
Reduced wasted development effort
Measurable operational improvements
Clear differentiation in how work is done through technology
Required Experience
7-10+ years in product strategy, experience strategy, service design, UX strategy, or strategy-focused product management
Strong operational workflow thinking (beyond UI or features)
Proven ability to influence product decisions upstream
Experience quantifying business impact and clearly communicating outcomes
Comfortable influencing without formal authority
Healthcare or other complex/regulated domains preferred
Non-Negotiable Screening Criteria:
Influencing, changing, or stopping product decisions before build
Identifying high-impact workflow issues others missed
Quantified business impact (time, cost, errors, or risk)
Ownership of outcomes, not advisory-only contributions
Market-Equivalent Titles (For Sourcing):
Product Experience Strategist
Service Design Lead / Senior Service Designer
Product Strategy Lead
UX Strategist (Senior/Lead)
Experience Strategy Lead
CX Strategist (complex operations)
Strategy-focused Product Manager