*Lead Information Specialist

• Lead Information Specialist

Salary

$15.97 - $17.73 Hourly

Location

Main Campus, 2200 E. Red River, Victoria, TX

Job Type

Full Time

Job Number

201400908

Division

Administration

Department

Marketing & Communications

Opening Date

08/24/2026

• Description
• Benefits

Position Summary

The Marketing Department is recruiting for one full time Lead Information Specialist to work in the Communication Center. This position is responsible for building and strengthening relationships with the College's constituents by providing timely, accurate information about the College's offerings to target audiences as well as individuals who contact the Communication Center.

This position is benefits eligible. For more information on Victoria Colleges excellent benefits package, click the benefits tab.

About Our Institution

Victoria College (VC) is a vital public community college located in Victoria, Texas and has been a respected community partner in the Crossroads region since 1925 and continues to offer quality, affordable educational opportunities to help our students achieve their dreams. VC offers a variety of high-quality associates degrees and transfer programs, preparing students for success in their chosen fields. The college fosters a close-knit community, serving approximately 8,200 students across diverse backgrounds and learning styles, including full-time, part-time, online, veterans, and adult learners. VC features five academic divisions:

• Academic Support & Student Success
• Allied Health
• Career & Technical Education
• Arts, Humanities, & Social Sciences
• Science, Mathematics, Engineering, & Physical Education

Additionally, VC offers various programs through the Academy of Lifelong Learning, catering to the educational needs of the community.

Living in the Area

Victoria, a charming city with a population of around 67,000, provides a welcoming and affordable environment. Residents enjoy a variety of benefits, including diverse culinary experiences, a rich cultural scene with museums and art galleries, and ample opportunities for outdoor recreation. Victoria boasts over 50 parks and green spaces, including Riverside Park and Spring Creek Greenway, offering scenic walking and biking trails. The city is well-connected with regional transportation networks, including Victoria Regional Airport and multiple bus services. Victorias cost of living is significantly lower than the national average, making it an attractive option for students and families alike.

Duties & Responsibilities

• Assists the CRM Administrator in the day-to-day operations of the Communication Center

• Maintains frequently asked questions, step-by-step guides, and other documentation

• Collaborates with department leads to ensure the flow of accurately, timely information

• Provides personalized customer service to students and the general public via phone, web chat, text message, and email

• Receives incoming communications, answers questions, troubleshoots problems, handles complaints, and performs research when necessary

• Participates in outreach efforts designed to inform target audiences about the College's programs, services, and events

• Utilizes a CRM system and other applications to review students' account information and inform them of next steps and other useful information

• Maintains an in-depth knowledge of the College's offerings, policies, procedures, and deadlines to properly assist students, offer solutions, and recommend resources

• Actively listens to individuals to understand the reason for their communication and identify needs, clarify information, and resolve issues

• Provides accurate information and helpful solutions or routes individuals to appropriate resources, keeping customer satisfaction at the core of every action

• Seeks to create a positive experience for each individual who contacts the Communication Center, ensuring individuals feel supported and valued

• Plays an integral role in communication campaigns, addressing respondents' questions, tracking responses, and providing reports to marketing staff

• Records details of communications, inquiries, and actions taken according to standard operating procedures

• Operates numerous technology systems, including:

• Asana - Project management system

• Cisco - Voiceover internet protocol (VOIP) system

• Regroup - Cloud-based mass notification system and emergency communication software

• Element451/TargetX - Customer relationship management (CRM) system

• Guides potential and current students through navigating and troubleshooting the College website, portal, and other applications and technology systems

• Recognizes, documents, and notifies management of common threads, trends, or key information gathered through communication exchanges

• Maintains pre-written content used to quickly respond to frequently asked questions

• Creates positive working relationships with key personnel and obtains important information from relevant sources

• De-escalates situations involving dissatisfied individuals

• Trains student workers at the Admissions' Information Desk and acts as a point of contact for continued guidance

• Maintains confidentiality of information

• Performs functions which require a high level of keyboarding accuracy

• Other duties as assigned

Qualifications

• Associate degree required
• Two years of relevant experience in customer service or technical support required
• Exceptional customer service, active listening, troubleshooting, and problem-solving skills
• Strong verbal and written communication skills
• Fast and accurate typing and data entry skills along with good spelling and grammar
• Ability to think critically, understand data, and explain information clearly and concisely
• Must possess a positive, friendly, professional, and empathetic attitude
• Ability to multitask, manage time effectively, and work independently and under pressure in a fast-paced environment
• Computer skills - Adept in using Microsoft Office, search tools, Internet browsers, email, instant messaging, and online calendars
• Team player who is dependable, punctual, organized, detail oriented, and adaptable
• Ability to quickly learn and retain in-depth knowledge of the College's offerings, technology systems, applications, websites, policies, procedures, and deadlines
• Adaptability to different personality types and ability to treat all people with respect under all circumstances
• Ability to recognize signs of disgruntled individuals and to diffuse tense situations
• Ability to react calmly and effectively to stressful situations and during emergencies
• Familiarity with CRM systems, communication software, and multiline phone systems preferred
• Previous experience with or knowledge of the College's offerings preferred
• Fluency in English and Spanish preferred

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle controls, key pads, etc. Will be required to sit and reach with hands and arms as well as, sit, stand, walk, push, pull, bend and stoop while lifting boxes of files and displays. The employee will seldom lift and/or move up to 50 pounds while loading office supplies, displays and paper. Specific vision abilities required include close vision, some color vision, and the ability to adjust focus from documents to computer screen. Hearing of light to moderate sound is required by this job. The noise level in the work environment is usually moderate.

The following benefits apply to all full-time positions scheduled to work 30 hours or more each week. These full-time positions are also eligible to participate in our TRS retirement plan.

Victoria College offers an excellent benefit package for eligible employees that includes group insurance as well as a generous amount of paid time off:

Group Insurance

Health insurance

• Full-time employees: 100% VC paid; employee pays 50% for dependents
• Coverage for the new employee/dependents is effective on the 1st of the month following a 60-day waiting period

Optional benefits - available at group rates

• Coverage for the new employee/dependents is effective on the 1st of the month following hire date
• Flexible Spending Accounts - health and dependent care
• Dental
• Vision
• Term Life
• Short and long-term disability
• Accidental death & dismemberment
• As an added benefit, Victoria College issues a credit of up to $30 each month to full-time employees to help offset the cost of premiums

Supplemental benefits - offered through Globe Life

Retirement

Participation in the Teacher Retirement System is mandatory (ORP option for eligible employees)

• Currently, the employee contribution is 8.25%. The state and Victoria College, together, contribute 8.25%
• Social security is deducted each pay period
• Payroll deduction for 403-b and 457 deferred compensation plans are available

Other Benefits

• Workers compensation insurance
• Direct payroll deposit
• Tuition waiver for benefits eligible employees and their dependents through age 25
• Use of the Sports Center which includes treadmills, rowing machines, exercise classes, etc.
• Technology training

Paid Time Off

• Vacation for eligible employees (does not apply to faculty positions). Effective 90 days after start date

• Full-time employees: 80 hours up to 10 years of service then 120 hours for 10+ years of service

• Sick leave

• Full-time employees: accrues at 8 hours each month

• Developmental and professional leave

• One week at Thanksgiving

• Two weeks for Winter Break

• One week for Spring Break

• Regular holidays

• Labor Day

• Martin Luther King, Jr. Day

• Good Friday

• Memorial Day

• Juneteenth

• Independence Day

• Non-faculty employees get Fridays off during the summer

Note: Applicants who travel over 200 miles round trip will be reimbursed up to $500 for travel expenses according to the travel reimbursement procedure. However, applicants who decline employment offers will not be reimbursed. Travel reimbursements are not processed until after all interviews have concluded and an offer of employment has been extended to and accepted by the candidate selected for hire.

Employer Victoria College

Address 2200 E. Red River

Victoria, Texas, 77901

Phone 361-582-2459

361-572-6463

Website http://agency.governmentjobs.com/victoriacollege/default.cfm