["IT Customer Service Representative","IT Customer Service Representative"]

This position requires a proactive, solutions-oriented professional who can independently handle incidents, outages, and system restorations, while driving customer satisfaction and service excellence. As an IT Customer Service Representative, you will play a key role in managing the delivery of IT production systems and services.

Interview: 1st round Video, 2nd round ONSITE - Please make candidates aware about the onsite interview...If they're not local and can't do onsite interview then they'll get rejected

Submission Slots: MAX 3

Visa: Local GC/US Citizens

Location:Houston, TX 77010 (LOCAL ONLY - PLEASE DO NOT SEND ANY NON LOCAL CANDIDATES)

Client's Note: Effective immediately, we will no longer review resumes that are longer than 2 pages. Candidates need to send only 2 page resume that includes the required experience. Please have all candidates optimize their resumes to match the role description. The interviewers will ask about anything that the candidate indicates they are an "expert"

Must Haves:

• Expert proficiency in Customer Satisfaction.
• Proficiency in Customer Technical Support.
• Proven experience in IT service delivery, technical support, or a related field.

Job Description:

Job Title: IT Customer Service Representative
Location: Houston, TX 77010 (Fully onsite)
Length: 4 Months

Overview:

As an IT Customer Service Representative, you will play a key role in managing the delivery of IT production systems and services. This position requires a proactive, solutions-oriented professional who can independently handle incidents, outages, and system restorations, while driving customer satisfaction and service excellence. You will collaborate across teams, act as a subject matter expert, and ensure the highest standards of technical support and quality assurance.

Key Responsibilities:

• Manage IT production systems delivery, including incident, issue, and outage management.
• Lead investigations, troubleshooting, and system restorations to ensure minimal downtime.
• Act as a subject matter expert, providing guidance and solutions to complex IT challenges.
• Drive customer satisfaction by delivering high-quality service and support.
• Collaborate with cross-functional teams to efficiently resolve technical issues.
• Monitor and analyze service performance metrics, identifying and implementing improvement strategies.
• Provide training and mentorship to team members, fostering a culture of excellence.
• Engage with customers to gather feedback, address concerns, and align solutions with their needs.

Required Proficiencies:

• Expert proficiency in Customer Satisfaction.
• Proficiency in Customer Technical Support.
• Proficiency in Quality Assurance.

Qualifications:

• Proven experience in IT service delivery, technical support, or a related field.
• Strong problem-solving and analytical skills with the ability to work independently.
• Excellent communication and interpersonal skills for engaging with technical and non-technical stakeholders.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.