["Internal Service Advisor","Internal Service Advisor"]

Service AdvisorJoin a Premier Automotive TeamTom Wood Audi of Indianapolis is seeking a high-performing Internal Service Advisor to support daily service operations and keep our shop running efficiently. This role is critical to maintaining consistent service flow and ensuring seamless coordination between departments.The Internal Service Advisor will leverage strong technical knowledge, communication skills, and organizational abilities to manage internal repair orders, coordinate reconditioning processes, and support service operations. Success in this role requires attention to detail, a proactive mindset, and a commitment to operational excellence that aligns with our company values.Internal vehicle inspection and reconditionUtilize Rapid Recon to facilitate the inspection and reconditioning process for vehicles that are requested by the used car department. Write Repair Orders for used car department requests for Inspection (CPO, Value, As-Is), facilitate process of inspection and coordinate with used car manager to determine any additional work that will be needed.Check for recalls on non‑Audi pre‑owned vehicles, coordinate with appropriate manufacturers to have recalls completed.Coordinate with sublet vendors as needed: interior trim repair, light body work, etc.Detail BoardWrite repair orders for vehicles that have been processed through the detail departmentLoaner Fleet ManagerManage loaner car fleet: add new loaners, retire loaner as directed, coordinate with Title Department to ensure loaners have assigned plates, manage insurance updates to ensure all vehicles have updated insurance cards, manage registration updates, manage maintenance of vehicles in loaner fleetSupport for Customer Facing Service RolesSupport service porter as needed: assist in parking vehicles, washing cars, dropping off vehicles to other dealers or vendors, test‑driving client vehicles, shuttling clients, etc.Support service advisors as needed: answer service phone calls and text messages, schedule appointments, call extended warranty companies, etc.Other DutiesNote: other duties may be assigned by service manager or service directorWhat We OfferPaid Time Off & VacationPaid HolidaysMedical, Dental & Vision Coverage401(k) with Company MatchLife & Disability InsuranceProfessional Training & Career DevelopmentTuition ReimbursementService AwardsOpportunities for AdvancementWhat You'll Do:Customer Experience & CommunicationProvide a warm, professional, concierge-level greeting to every clientListen actively to customer concerns and clearly explain service recommendationsMaintain consistent communication regarding repair status, timelines, and additional needsBuild lasting relationships to foster loyalty and repeat businessService & Repair CoordinationAccurately write repair orders reflecting customer concerns and technician findingsCollaborate with technicians and parts departments to ensure efficient workflowPrepare precise cost estimates for repairs and maintenance servicesReview completed work with customers and explain findings in an understandable mannerSales & PerformanceIdentify and recommend maintenance services based on manufacturer guidelines and vehicle conditionAchieve service sales goals while maintaining transparency and trustPromote dealership programs, warranties, and service packagesQualifications:Previous experience as an Automotive Service Advisor requiredStrong understanding of automotive systems, maintenance, and repair processesExceptional communication and interpersonal skillsProficiency with dealership management systems (Xtime, Dealertrack, etc.)Ability to multitask in a fast-paced environment while maintaining accuracyProfessional demeanor consistent with a luxury brandValid driver's license with a clean driving recordWhy Work Here?At Tom Wood Group, you're more than an employee—you're a part of a family‑owned company that has been serving communities for over 50 years. We believe in investing in our people through training, career development, and advancement opportunities. Our team thrives on collaboration, integrity, and a sincere desire to help others, and we're passionate about creating an environment where you can grow both personally and professionally.What Makes Us Different?A company built on core values: Humbly Confident, Passionately Driven, Sincere Desire to Help Others, and Uncompromising IntegrityOpportunities to advance across multiple industries and locationsA culture that values your contributions and celebrates successComprehensive benefits designed to support you and your familyOur Core ValuesHumbly Confident | Passionately Driven | Sincere Desire to Help Others | Uncompromising IntegrityEmployment Requirements:All offers are contingent upon passing a background check, motor vehicle record review, social security verification, and drug screening. Tom Wood Group is an Equal Opportunity Employer.#J-18808-Ljbffr