Infusion Coordinator
The Infusion Coordinator exists to ensure our members with infusion needs feel fully supported, guided, and confident throughout their care journey.
In this role, you will:
- Serve as the dedicated advocate for members navigating infusion services
- Coordinate care across by locating applicable patient assistance programs, charity care, and alternative funding options
- Be responsible for securing eligibility, coordinating care, and reducing out-of-pocket costs for members
- Ensure a seamless, supported experience for members and their families throughout the entire treatment process
This is a hands-on, hybrid role for someone who:
- Is deeply compassionate and organized
- Wants their work to have real-world impact on people's health and finances
- Communicates clearly and confidently with members and care teams
- Thrives in complex, high-impact situations where coordination and advocacy matter
A strong performer in this role is known for:
- Creating a supportive, reassuring experience during highly sensitive moments
- Managing complex care coordination with precision and attention to detail
- Advocating effectively for both the clinical and financial needs of members
- Communicating clearly across multiple stakeholders while maintaining empathy
Success in this role is measured by:
- Seamless coordination of infusion care across all treatment stages
- Accuracy and completeness of documentation in the EMR
- Member confidence, trust, and overall care experience
- Strong collaboration with clinical teams and internal partners
- Timely communication and follow-through on care plans
What We're Looking For
- 2–3+ years of case management, customer service, or related experience (Required)
- 2–3+ years of oncology or infusion coordination experience, or related experience (Required)
- Proficiency in Microsoft Word, Excel, and Electronic Medical Record systems (Preferred)
- High School Diploma or GED (Required)
- Strong communication skills and a commitment to compassionate, patient-centered care (Required)
- Ability to manage multiple priorities in a fast-paced, collaborative environment (Required)