["Industrial Equipment - Service Technician","Industrial Equipment - Service Technician"]

ResponsibilitiesMaintain collections of technical service manuals and documentation.Assist the Engineering Department with occasional lab testing of equipment and compounds sent in by the customer base.Perform administrative tasks such as opening and managing Service Order cases, providing service reports, and documenting expenses to the Accountability Department.Occasional travel to customer facilities to witness and understand equipment applications and operations, effect necessary repairs, and deliver parts and/or components as needed.Support customers by phone and/or email to assist with troubleshooting and technical requests.Coordinate with the customer by sending the tariff form in case of technician intervention request.Handle Service Orders under own responsibility and promptly inform the Service Manager about the job status, whether it is under warranty, to be invoiced, or FOC for a special decision/agreement from the Sales referent.Support technicians and guide them on how to fill in the Service Report in case of needs (in case of a critical situation).QualificationsAssociate degree in Electrical or Mechanical Engineering Technology (or related field) preferred and/or five (5)+ years of experience with industrial equipment similar to Una-Dyn and/or Piovan equipment.Required SkillsMust have solid communication skills, both verbal and written.Ability to analyze and interpret mechanical and electrical drawings, as well as software code.Familiar with microprocessor controls and programs.Must have good interpersonal skills and provide high-quality customer service.Must be able to organize, prioritize, and multitask.Must be able to evaluate and respond appropriately to situations to the benefit of the customer.Familiar with Microsoft Word, Excel, PowerPoint, SAP, CRM.We are committed to diversity and inclusivity.#J-18808-Ljbffr