| Location | Denver |
About Us_// At Masabi, we're driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we've partnered with large players in the transport space, including Uber, Moovit and Transit.Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you'll find the tools you need to build the career you want. Whether you're taking the direct route or trying a new path, we'll support you no matter what.The Role_// We're looking for a Hardware Operations Support Specialist to join our Professional Services Field Operations team in Denver,CO.This is a hands-on role supporting the full lifecycle of the transit hardware we deploy to customers across North America. You'll spend much of your time managing inventory, preparing hardware shipments, tracking assets and ensuring equipment is accurately documented before it reaches our customers.As you become familiar with our products, you'll gradually take on more technical responsibilities, including configuring devices, diagnosing hardware issues and carrying out basic repairs. If you're naturally curious about technology and enjoy learning how things work, this role offers a great opportunity to develop practical technical skills while playing an important part in delivering successful customer deployments.Location_// This role is based full-time from our Denver,CO warehouse. While some flexibility to working remotely may be given on certain days, regular in person presence is expected.Responsibilities_Inventory & Asset Management Receive, inspect and organise incoming hardware deliveriesMaintain accurate inventory records, including serial number tracking by customer and deploymentPerform regular inventory counts and investigate discrepanciesKeep warehouse storage organised, labelled and easy to navigateEnsure inventory data remains accurate across internal tracking systemsOrder Fulfilment & Shipping Manage the lifecycle of internal fulfilment requestsPick, pack and prepare hardware shipments for customer deploymentsLabel and package equipment to company and carrier standardsCoordinate outgoing shipments while maintaining accurate shipping documentationHelp ensure hardware reaches customers on time and in excellent conditionHardware Support & Repairs Configure transit hardware prior to deploymentPerform device diagnostics and basic hardware troubleshootingLearn to carry out component-level repairs, including soldering, under guidanceEscalate more complex technical issues when neededSupport continuous improvements to warehouse and repair processesSupport installation planning processes and material procurement as requiredAbout You_// You don't need an electronics background to be successful in this role.We're looking for someone who enjoys practical, hands-on work, takes pride in being organised and pays close attention to detail. Much of this role depends on accuracy, consistency and following processes well.You'll likely be successful if you:Are highly organised and naturally detail-orientedEnjoy working with processes, documentation and keeping accurate recordsLike practical, hands-on work and solving problemsHave a genuine interest in hardware or technology and want to develop your technical skillsCan stay on top of your own workload and work independently when neededCommunicate clearly and work well with colleagues across different teamsAre comfortable using spreadsheets or inventory management systemsHold a valid driver's licenseCan meet the physical requirements of a warehouse-based role, including standing for extended periods, safely lifting and moving hardware or boxes weighing up to 50 lbs, and using equipment such as pallet jacksSome travel may be requiredNice to Have_Previous experience in inventory, warehouse, logistics or fulfilment operationsExperience working with hardware, electronics or repairsAI at Masabi_// We're increasingly using AI tools to improve the way we work. You don't need professional AI experience, but we're looking for someone who's curious, open to learning, and comfortable exploring new tools that can improve productivity and problem solving.Some Of Our Benefits_20 days of vacation per year (in addition to public holidays), plus the option to buy an additional 5 days of vacation each year. On top of this, our office is shut every year between Christmas and New Year, totalling a whopping 28+ days of vacationPrivate Healthcare and Life Insurance via TrinetMenopause supportTraining allowance of up to $1000 per yearEnhanced family leaveFun and collaborative environment with a focus on making a difference in the worldCareers at Masabi are for people going places - driven by a mission to make transit fair and accessible for all.// We are a network of innovators from all walks of life, passionate about making a difference. At Masabi, we operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work.Whoever you are, just be yourself.// We welcome applications from underrepresented groups, including disabled and neurodivergent people, and can make adjustments at any stage of the process. You're also welcome to share your pronouns whenever you feel comfortable. Together, we simplify journeys, remove barriers, and improve daily life for millions.Why Join Masabi?Driven by Purpose – We believe in journeys made simple. The work isn't always easy, but the best things never are.Encouraged to Accelerate – Masabi is going places and our people are in the driving seat. Whether you're taking the direct route or exploring new paths, we support your journey.Advancing with Empathy – We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load.We're already powering journeys - are you ready to join us?#J-18808-Ljbffr