Guest Service Auditor
We are looking for a part-time Night Auditor to join our team! Our ideal candidates have a flair for communication and the ability to problem-solve. This is an overnight position; hours are 11 PM to 7 AM on Friday and Saturdays MUST BE AVAILABLE TO WORK WEEKENDS!
Responsibilities include:
- Running the night audit and resetting the operating system for next days business
- Sending out daily financial reports to above property and corporate team
- Greeting guests both in person and over the phone
- Coordinating guest check-in/check-out and assisting guests with making reservations
- Answering guest questions and assisting guests with any problems they may experience
- Monitoring daily reservations and ensuring assigned rooms are prepared prior to check-in
- Handling financial transactions (both cash and credit)
- Promptly assisting with guest requests
- Actively listening to and resolving guest complaints
- Ensuring cleanliness of the property and performing light cleaning duties if needed
- Other duties as assigned by general manager
Requirements:
- High school diploma or equivalent preferred
- Ability to walk and bend frequently throughout shift
- Detail oriented
- Professional attitude
- Reliable transportation
- Ability to work independently
Springhill Suites Marriott - SpringHill Fort Wayne 4145 New Vision Dr, Fort Wayne, IN 46825, USA