Commodore Perry Estate Front Office Team Member
A treasured Austin landmark reimagined by internationally known designer Ken Fulk, Commodore Perry Estate is a modern interpretation of a residential estate from eras past, where guests are invited to sit back, celebrate and be inspired with thoughtful conversation. The Estate brings a new level of contemporary glamour and whimsical soul to the city in the form of a full service Hotel, private Mansion, Lutie's Restaurant, an over-sized outdoor pool, and exquisite outdoor and indoor event space. As a team member at Commodore Perry Estate, you will enjoy a sense of family like no other. We offer competitive compensation and benefits in a historical and fun working environment, where individuality is celebrated and dreaming big is encouraged.
Key Responsibilities
- Supporting Management of Front Office Team and Ensuring Exceptional Customer Service.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity and leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Supports all areas of the Front Office in the absence of the Front Office Manager or Front Office Assistant Manager.
- Supports daily Front Desk/Estate Host shift operations, supporting progress towards Guest Services and Front Desk Goals.
- Supports day-to-day operations, ensuring the quality and standards to meet customer/guest's expectations on a daily basis.
- Participates in department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Observes staffing levels to ensure that the guest service, operational needs, and financial objectives are met.
- Supports same-day selling procedures to maximize room revenue and property occupancy.
- Understands the impact of Front Office operations on the overall property financial goals and objectives.
- Provides information to Managers, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluates results to choose the best solution to achieve departmental goals and solve any guest's incidents.
- Informs and/or updates Executives, peers, and subordinates on relevant information in a timely manner.
- Performs all duties at the Front Office as necessary and ensures the team is set up for success.
- Understands the functions of the Bell/Valet Staff, Estate Host/Front Desk, and PBX/Guest Services & Concierge operations to actively participate in training, coaching or providing guidance to them.
- Additional duties assigned by Front Office Manager/ Front Office Assistant Manager.
Qualifications
- High school diploma or similar; 2 years experience in the guest services, front desk, or related professional area.
- Preferred 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.
- Previous luxury hotel experience preferred.
- Ability to communicate in English with guests/team members to their understanding.
- Ability to provide clear and legible written communication.
- Adhere to responsible, safe, and conscientious driving rules.
- Prioritize, organize and make good judgments.
- Ability to work a flexible schedule that includes overnights, weekends, and holidays.
- Ability to be a clear thinker and remain calm under pressure.
- Ability to work cohesively with other departments and individuals as part of a team.
- Maintain flexible work schedule