Seward Community Co-op- Franklin StoreJob DescriptionAssistant Deli Manager-CounterPurpose: To provide efficient daily workflow at the Deli Counter; to oversee exceptional presentation of the deli counter areas; and to assist Deli Manager in meeting department goals for customer service, sales, margins and turns.Status: Full-time. Reports to Deli Manager. Supervises Deli Counter Shift Leads and Staff, Cheese Counter Staff and Cheese Re-Buyer.Salary Range $46,800-$65,000Responsibilities:Personnel Management* Supervise all counter staff* Evaluate and review all counter staff in conjunction with the Deli Manager* Ensure training of new hires* Assist in development of training materials for all counter staff* Maintain a department schedule that ensures adequate staff coverage to provide excellent customer service and that meets department operational needs within the department's budget goals.* Ensure excellent customer service by all staff in the deli* Coordinate and facilitate all counter quarterly meetings* Maintain open communication between all counter staff and Deli Manager* Uphold all store policies and procedures* Hire staff following established processes with the Deli Manager* Monitor employee performance and follow established disciplinary processes as appropriate with the Deli ManagerOperations* Oversee daily work flow of the Deli counter* Assist deli manager in meeting sales, margin and turn goals* Maintain well-organized departments* Assist supervisors and managers with recipe development* Coordinate service area needs with the Assistant Deli Manager-Kitchen* Order and receive products for all counter operations* Promptly address returns and credits* Track all Credit Returns* Maintain cleaning schedules for the counter* Maintain attractive and stocked deli and cheese cases, ensuring proper rotation of product and proper signage.* Ensure health department regulations are followed in all deli and cheese procedures* Wash hands routinely, frequently and properly to ensure the safety of our products per Seward Co-ops Hand Washing Policy.* Act as floor warden during emergencies per training provided* Maintain and monitor equipment.* Maintain appropriate inventory, avoiding over and out of stocks.* Merchandise deli counter areas as needed, and in accordance with store policies.* Cover shifts vacated due to illness/absence* Participate in departmental inventories and projects* Place and put away orders as needed.* Create and assist with production/prep lists as needed.* Assist the Deli Managers in taking catering requests. Oversee the completion of Catering orders, food quality, order accuracy and on-time delivery.* Review movement reports, adjusting production and ordering accordingly.* Work with Deli Managers and Creamery Supervisors to achieve departmental goals.* Work with all Managers and Shift Leads to maintain excellent communication, and respond to concerns in a timely fashion.Customer Service* Provide excellent customer service and monitor customer service by kitchen and all counter staff.* Communicate and address customer requests and concerns in cooperation with Deli Manager.Other* Attend departmental/store meetings* Wash hands routinely, frequently and properly to ensure the safety of our products per Seward Co-ops Hand Washing Policy.* Attend trainings and certification classes as needed.* Participate in quarterly inventory* Other projects as assigned by the Deli Manager* Train small groups.Qualifications:Essential* 3 years of supervisory experience* Excellent communication skills* Excellent customer service skills* Self-motivated, organized, responsible, flexible* Food Service Manager Certification* Good sense of taste/smell* Professional food handling experience* Buying/ordering experience* Ability to work with a team to achieve departmental goals* Experience with natural foods* English proficiency* Attention to Detail* Computer skillsFunctional* Ability to work in front of a computer screen for long periods of time.* Ability to stand, bend, stoop, reach, squat and walk for extended periods of time per shift* Must have valid driver's license on file if driving between locations for support* Bend and lift loads, not to exceed 50 pounds. Push and pull carts weighing up to 100 pounds* Ability to freely access all areas of the store including offices, sales floor, back stock areas, and walk-in coolers and freezers* Ability to move or handle merchandise throughout the store generally weighing up to 50 pounds* Repetitive use of hands for grasping, pushing, pulling, and fine manipulationPreferred* Multilingual is a plus* Demonstrated ability to work with customers and co-workers from various cultural backgrounds* Experience with Natural Foods* Currently Serve Safe Certified