["Field Service Parts Advisor III","Field Service Parts Advisor III"]

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.Role SummaryThe Parts Advisor will be responsible for overdelivering on the internal customer experience at our service locations. The ideal candidate requires high levels of focus and initiative, deep understanding of service processes, go-getter attitude, great communication skills, and cross-team collaboration.ResponsibilitiesDemonstrate and execute the warranty return processUnderstand, explain, and execute the shipping process and how to package parts before final shipmentUnderstand what channel planning is, and understand how channel planning worksUnderstand, explain, and execute indirect purchasing through CoupaUnderstand and explain KPI's and metrics and their significanceIdentify and resolve common discrepancies in parts procurement, review for human error transactions and collaborate to improve processes and learnComfortably communicates with technicians and leads to promote clear communication channels.Identify and order the correct part needed for any repairSource or look up and understand parts assemblies / subassembliesPhysically and systematically receive parts and/or allocate back ordersPhysically and systematically BIN partsUnderstand, execute and explain the Rivian BIN schemeIdentify damages, shortages, overages, incorrect parts, and no stockUtilize and navigate the following programs and documentation -SharePoint, Warranty Manual, Write It Right and Rivian's proprietary systemsDemonstrate and execute daily counts and understand the intended use of the toolUnderstand, execute and able to explain pre pulling parts for upcoming appointments.Understands all pay types (Goodwill, Customer Pay, Internal, etc.) and use casesThe ability and willingness to learn and gain an understanding of Rivian's maintenance schedulingExplain services and provide an exceptional customer experienceUtilize a forklift in required areas for transporting and organization of partsThe ability and willingness to learn about Rivian's safety requirementsList and explain the 5S stages and methodologyProvide exceptional service to all customers using Rivian Guiding PrinciplesQualificationsAbility to prepare and disseminate effectively organized and coherent business communication while practicing established business normsStrong communication, organizational and time management skills.Exhibits patience, empathy, attention to detail, and a passion for problem-solving.Great attitude with a high-energy personality, excellent customer service skills, and able to multi-task and thrive in a fast-paced environmentBasic mathematic skills to prepare and transact estimates and paymentsPhysical exertion may be required to perform occupational tasksFrequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partnersAbility to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematicsMinimum age of 21Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need.HS Diploma or GED preferred2 - 3 years in a Customer Facing Service role, material handling / inventory management or equivalent.Pay DisclosureSalary Range/Hourly Rate for California Based Applicants: $29.21 - $32.45 per hour.Benefits SummaryRivian provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees.Equal OpportunityRivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.#J-18808-Ljbffr