["Dispatcher / Customer Service Coordinator","Dispatcher / Customer Service Coordinator"]
Pridestaff
- Knoxville
- 8 days ago
- $19–$20 Per Hour
Highlights
The ideal candidate will have strong administrative and customer service skills, enjoy multitasking in a fast-paced environment, and be comfortable assisting with occasional light manual labor when needed. This position is primarily an office-based administrative role that supports daily dispatch operations, customer pickups, and communication with field technicians.
Numbers & Facts
| Location | Knoxville |
| Industry | Business Services - Other |
| Salary | $19–$20 Per Hour |
| Company Size | 50 to 99 employees |
| Website | https://www.pridestaff.com/ |
Description
Knoxville
M-F - 7AM - 4:30PM
Pay : $19.00 + DOE
Dispatcher / Customer Service Coordinator
Position Summary
We are seeking a dependable and organized Dispatcher / Customer Service Coordinator to join our team. This position is primarily an office-based administrative role that supports daily dispatch operations, customer pickups, and communication with field technicians. The ideal candidate will have strong administrative and customer service skills, enjoy multitasking in a fast-paced environment, and be comfortable assisting with occasional light manual labor when needed.
Key Responsibilities
Compensation / Pay Rate (Up to): $19.00 - $20.00
M-F - 7AM - 4:30PM
Pay : $19.00 + DOE
Dispatcher / Customer Service Coordinator
Position Summary
We are seeking a dependable and organized Dispatcher / Customer Service Coordinator to join our team. This position is primarily an office-based administrative role that supports daily dispatch operations, customer pickups, and communication with field technicians. The ideal candidate will have strong administrative and customer service skills, enjoy multitasking in a fast-paced environment, and be comfortable assisting with occasional light manual labor when needed.
Key Responsibilities
- Coordinate customer pickups and assist with daily dispatch scheduling.
- Communicate with field technicians regarding schedules, job updates, and customer requests.
- Answer incoming phone calls and respond to customer inquiries in a professional and timely manner.
- Schedule appointments, update work orders, and maintain accurate customer records.
- Enter and update dispatch, service, and customer information in company systems.
- Prepare and organize paperwork, invoices, and service documentation.
- Provide exceptional customer service by resolving questions and ensuring a positive customer experience.
- Assist with inventory organization and occasional loading or unloading of customer items as needed.
- Support daily office operations through filing, data entry, and general administrative tasks.
- Work closely with office staff and technicians to ensure efficient daily operations.
- Previous administrative or office support experience required.
- Excellent customer service and communication skills.
- Strong organizational and multitasking abilities.
- Proficient with Microsoft Office and comfortable learning new software systems.
- Ability to work independently while managing multiple priorities.
- Positive attitude with a team-oriented approach.
- Comfortable performing occasional light manual labor and assisting with customer pickups.
- Administrative Support
- Customer Service
- Dispatch Coordination
- Scheduling
- Data Entry
- Problem Solving
- Time Management
- Microsoft Office
- Documentation & Recordkeeping
- Team Collaboration
- Attention to Detail
- Professional Communication
Compensation / Pay Rate (Up to): $19.00 - $20.00
About Company
We make it all about you. Our focus is to “Consistently Provide Client Experiences Focused on What They Value Most”. We operate on three fundamental principles: exceptional client service, quality candidates, and a great marrying of the two. PrideStaff does this by tracking and measuring our performance in the following ways: 1) We track results We proudly follow the NetPromoter methodology by continually measuring, tracking & responding to feedback. In addition to industry-best NPS scores, we are consistently recognized with “best of the best in staffing” awards from the American Staffing Association. We are recognized in Forbes Magazine 2) We make it personal We don’t believe in cookie cutter solutions or that all clients are alike. We treat each Client and Candidate as the individuals that they are. 3) We build loyalty The core of PrideStaff’s success is relationships with candidates we place. Our candidates are crucial to delivering our Mission & they deserve to be treated fairly during the employment process. 4) We celebrate success PrideStaff has received the staffing industry’s highest honor for client service: the Best of Staffing award from Inavero, Inc., our industry's leading provider of independent client & job candidate surveys. This award is earned by fewer than 1% of the top firms in North America.