Job Title: Customer Service Representative (Dispatch Coordinator)
Location: Kent, WA 98031
100% OnsiteEmployment Type: 6 Months Contract to Hire, high possibility of extension or conversion
Pay Rate: $18/hr
Schedule: Monday-Saturday 05:00 AM -7:00 PM (Any 8 hrs shift in between , with 1 weekend off and 1 weekday off)
Job Description We are seeking a Customer Service Representative to support delivery and logistics operations. This role serves as a key point of contact for customers, business partners, and driver teams, ensuring timely issue resolution and a smooth delivery experience.
Key Responsibilities- Assist customers and business partners via phone and email
- Monitor delivery routes and track progress in real time
- Diagnose, assess, and resolve service issues and complaints
- Process delivery changes, cancellations, and updates
- Scan haul-away pods and verify documentation
- Maintain accurate records and support daily operational needs
Required Qualifications- Proficiency with Microsoft Office (Word, Excel, Outlook; Project a plus)
- Strong customer service and communication skills
- Ability to multitask in a fast-paced environment
- Professional, calm approach to problem resolution
Preferred Qualifications- High school diploma or equivalent
- 1+ year of customer service or call-centre experience