["Customer Service Specialist","Customer Service Specialist"]

Artech

  • Fort Smith
  • 9 days ago

    Highlights

    Role Overview: Front Desk Customer Support Representative responsible for answering phone calls, scheduling appointments, and providing support in a fast-paced environment . Work Schedule: Mon - Fri, 9 am - 9 pm, Occasional Saturday 9-2 Contract Duration: Strict 3-month contract from Oct 1st - Jan 15th .

    Numbers & Facts

    LocationFort Smith

    Description

    Title: Customer Service Specialist
    Location: Fort Smith, AR - 72903 (Onsite)
    Duration: 3 months Contract
    Interview: 1 round in-person
    Work Schedule: Mon - Fri, 9 am - 9 pm, Occasional Saturday 9-2
    • Contract Duration: Strict 3-month contract from Oct 1st - Jan 15th.
    • Role Overview: Front Desk Customer Support Representative responsible for answering phone calls, scheduling appointments, and providing support in a fast-paced environment.
    • Tools & Systems:
      • Experience with Bookio/Salesforce/Outlook preferred but not mandatory as they will be providing training anyway.
      • Manager specifically highlighted Salesforce usage; candidates with Salesforce familiarity will onboard faster.
    • Domain Experience: Healthcare background is not required; open to candidates from other industries.
    • Front Desk Duties:
      • Handle appointments and inquiries.
      • Support payments via self-service kiosks.
      • Must be quick, active, and efficient in managing tasks.
    • Appearance Policy:
      • Uniforms are provided.
      • Visible tattoos/piercings (nose, eyebrow, etc.) should be covered.
    • Interview Process:
      • May include Zoom or onsite interview(s).
      • Could be 1-2 rounds, depending on manager's availability.

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