["Customer Service / Sales Assistant","Customer Service / Sales Assistant"]

This role supports sales operations by entering orders, providing accurate and timely product information, and ensuring a high level of responsiveness related to pricing, product features, and delivery timelines. Partner with manufacturer sales representatives, electrical distributors, and electrical contractors to provide job quotes, pricing, inventory availability, product information, and shipment details.

Job Full Description

Sales Operations Coordinator

NOT REMOTE / NOT HYBRID

Minnetonka, MN

$26-30/hour

The Sales Coordinator / Customer Service Representative is responsible for delivering exceptional service to customers and agents. This role supports sales operations by entering orders, providing accurate and timely product information, and ensuring a high level of responsiveness related to pricing, product features, and delivery timelines.

This position plays a critical role in maintaining customer relationships while supporting internal sales efforts. Regular and consistent attendance is an essential function of this position.

ESSENTIAL DUTIES:

• Enter and process sales orders accurately and efficiently.
• Partner with manufacturer sales representatives, electrical distributors, and electrical contractors to provide job quotes, pricing, inventory availability, product information, and shipment details.
• Respond to product and order inquiries in a timely and professional manner, ensuring a high level of customer satisfaction.
• Manage product return requests by preparing initial RMA documentation and distributing appropriate communications to customers.
• Utilize Customer Relationship Management (CRM) systems to document activities, communicate with the sales team, and track sales opportunities.
• Support sales efforts through proactive customer engagement and identification of potential sales opportunities.
• Participate in sales training, seminars, and trade shows as assigned.

JOB KNOWLEDGE, ABILITIES, AND SKILLS:

• Strong customer service orientation with a working knowledge of general sales practices.
• Excellent verbal and written communication skills.
• Ability to quickly learn and effectively apply knowledge of the company's product lines, pricing strategies, and the electrical industry.
• Strong data entry skills with the ability to type at 60+ words per minute.
• Proficiency in Microsoft Office (Outlook, Excel, Word), ERP systems (e.g., SYSPRO), and CRM platforms (e.g., Microsoft Dynamics).
• Ability to troubleshoot basic system or process issues.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to assess situations, draw accurate conclusions, and make sound recommendations.
• Ability to work both independently and collaboratively within a team environment.
• Demonstrated reliability, including regular and consistent attendance. Regular and consistent attendance is an essential function of this position.

WAYS TO APPLY: (choose one)

• In person: Express Employment Professionals, 33 10th Avenue South, #130, Hopkins, MN 55343 between 9AM and 3PM, Monday thru Friday
• Email resume: hopkinsmn@expresspros.com
• Via our website: expresspros.com/hopkinsmn. You must submit your application to the Hopkins, MN office.
• Via our job app, #ExpressJobs
• By telephone: (952) 933-1116

Hopkins (Minneapolis/St. Paul), MN
2445
33 10th Avenue South
Suites 130
Hopkins, MN 55343