["Customer Service Representative for Mr. Handyman","Customer Service Representative for Mr. Handyman"]
Mr. Handyman
- White Plains
- 6 days ago
Highlights
We are looking for a motivated and organized Inside Sales Dispatcher to support daily operations forboth residential and commercial customers. The ideal candidate will have at least five years of experience in office administration or inside sales, preferably within the home services industry.
Numbers & Facts
| Location | White Plains |
| Industry | Construction - Residential & Commercial/Office |
| Company Size | 100 to 499 employees |
| Year Founded | 1996 |
| Website | https://www.mrhandyman.com/ |
Description
Inside Sales Dispatcher (Customer Support)
Location: White Plains
Company: Mr. Handyman of Westchester County
Position Overview
We are looking for a motivated and organized Inside Sales Dispatcher to support daily operations forboth residential and commercial customers. This role involves customer service, scheduling, administrative support, and business relationship management. The ideal candidate will have at least five years of experience in office administration or inside sales, preferably within the home services industry.
Key Responsibilities
Customer Service & Scheduling
- Maintain and update customer records.
- Respond promptly to customer questions and service requests.
- Answer incoming calls, schedule appointments, and coordinate service calls.
- Conduct follow-up communication and customer satisfaction surveys.
- Manage day-to-day office operations and office supplies.
- Document customer interactions and internal communications.
- Assist with onboarding and training new team members.
- Work with vendors to ensure timely deliveries and service support.
- Organize and manage weekly technician routes and schedules.
- Provide technicians with directions and job-related assistance when needed.
- Build strong relationships with new and existing customers.
- Stay informed about company products and services to better support clients and generate new business opportunities.
- Maintain accurate records and prepare reports as required.
- Confirm job completion details and process invoices using ServiceTitan.
- Minimum of 5 years of experience in office management or inside sales.
- Experience in the home services industry is preferred.
- Strong typing and 10-key data entry skills.
- Proficiency with MacOS and Microsoft Office applications.
- Experience with ServiceTitan is a plus.
- Excellent organizational, multitasking, and problem-solving abilities.
- Bilingual candidates are encouraged to apply.
- Competitive hourly pay ranging from $23-$30 based on experience, plus bonus opportunities.
- Career growth and professional development support.
- Paid holidays and vacation time.
- Positive, team-oriented workplace focused on safety and collaboration.
- Monday through Friday
- 8:00 AM - 4:00 PM
- Overtime opportunities may be available
Join our team and help deliver outstanding service and support to our valued customers.
About Company
For over 20 years, we've consistently hired reliable, customer service-focused employees who are both knowledgeable and skilled. They are experienced in many areas of handyman repair and they know the value of building relationships with our clients. For those select individuals who make the cut, we offer a competitive, independent work environment where our employees have the ability to control their earnings and their futures.
*NOTICE: Mr Handyman LLC is the franchisor of the Mr Handyman® franchised system. Each Mr Handyman® franchised location is independently-owned and operated by an independent franchisee that conducts his or her own professional cleaning service under the Mr Handyman® brand. As a service to its hundreds of independent franchisees throughout the nation and abroad, Mr Handyman LLC lists on this website the employment opportunities available throughout the Mr Handyman® franchised network so those employment opportunities may be conveniently found by interested parties at one central location. In each and every instance the only employer will be the independent franchisee who has listed its available position(s) on this website. Mr Handyman LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees. *Each independent franchisee hires and determines the terms and conditions of employment for its own employees, accordingly benefits and employment practices vary by location.
*NOTICE: Mr Handyman LLC is the franchisor of the Mr Handyman® franchised system. Each Mr Handyman® franchised location is independently-owned and operated by an independent franchisee that conducts his or her own professional cleaning service under the Mr Handyman® brand. As a service to its hundreds of independent franchisees throughout the nation and abroad, Mr Handyman LLC lists on this website the employment opportunities available throughout the Mr Handyman® franchised network so those employment opportunities may be conveniently found by interested parties at one central location. In each and every instance the only employer will be the independent franchisee who has listed its available position(s) on this website. Mr Handyman LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees. *Each independent franchisee hires and determines the terms and conditions of employment for its own employees, accordingly benefits and employment practices vary by location.
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