Customer Service Representative
Location: Racine/Kenosha, WI Schedule: Full-time | 2nd shift | 4 Nine Hour Shifts Per Week | Wednesday through Saturday, 12pm-9pm Compensation: $17-$20 per hour, Applicable Shift Differentials +3/hr from the hours of 4pm-midnight
We are dedicatedto providing patients, clients, and referring veterinarians the highest quality emergency and specialty veterinary medical care. This role is ideal for technicians who want to advance their emergency skills, work at the top of their license, and be part of a highly collaborative, well-supported team. In your day-to-day, you will:
- Greet and welcome clients with a friendly, compassionate, and professional demeanor.
- Schedule appointments, assist with emergencies, and respond to client requests while delivering exceptional service and ensuring a positive client experience.
- Prepare, review, and maintain medical records, client files, and other documentation accurately and in compliance with hospital and legal requirements.
- Educate clients about hospital services, policies, and procedures, providing clear and helpful guidance.
- Process invoices, payments, and other financial transactions accurately.
- Perform general administrative duties, including scanning, faxing, emailing, and other office support tasks.
- Collaborate effectively with team members to support hospital operations and achieve shared goals.
- Recognize situations that fall outside established protocols and seek guidance when appropriate to ensure the best outcome for clients and patients
What you bring:
- Excellent interpersonal and communication skills, with the ability to build and maintain positive working relationships with clients, referring veterinarians, and team members.
- Demonstrated ability to provide exceptional customer service in a fast-paced, high-stress environment while ensuring every client is greeted warmly and professionally.
- Strong organizational skills with the ability to multitask, prioritize responsibilities, and remain detail-oriented.
- Self-motivated, dependable, and dedicated to delivering outstanding service with a positive attitude.
- Proficient in Microsoft Windows-based computer programs, data entry, and multi-line phone systems.
- Previous experience in a customer-facing role is required.
- Passion for providing exceptional client care and a genuine love for animals.
- Professional appearance and a commitment to maintaining a clean, welcoming hospital environment.
- Fluency in spoken and written English is required; bilingual or multilingual candidates are encouraged to apply.
Perks & Benefits:
- Medical - Dental - Vision - HSA & Flexible Spending Plan Options
- Short & Long-Term Disability Options
- 401 +match
- CE Allowance
- Paid Time Off (3 weeks accrual per year)
- Uniform Allowance
- Veterinary Service Benefits
- Extensive training to all new (and existing) employees with our Learning & Development Trainers to advance their skills and career
- Referral Bonuses
- Being a part of a team of elite professionals who prioritize the needs of their patient.
Surrounding Areas:
WVRC Racine/Kenosha is within commuting distance of many veterinary professionals throughout Racine County and the surrounding southeastern Wisconsin and northern Illinois communities including:
- Mount Pleasant
- Sturtevant
- Racine
- Somers
- Caledonia
- Pleasant Prairie
- Franksville
- Union Grove
- Bristol
- Oak Creek
- Cudahy
- Greenfield
- Hales Corners
- Franklin
- Yorkville
- Salem Lakes
- Burlington
- Kenosha
- Zion, IL
- Gurnee, IL
- Waukegan, IL
- Milwaukee
Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together. Join Us At Ethos, this isn't just a job, it's an opportunity to practice medicine at the highest level and help shape the future of veterinary care! Equal Opportunity Employer Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need