["Customer Service Representative","Customer Service Representative"]

Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability. Resolves customer complaints, troubleshoots issues to determine best path for resolution.

About the job Customer Service Representative

Customer Service Representative requires:

• GED, high school diploma
• SAP
• Optical experience
• 1+ years' customer service, hospitality, call center
• MS Office
• Good computer navigation skills
• Ability to work from home
• Laptop
• LAN connected, no WIFI

DUTIES:

• Answers incoming calls and processes orders.
• Resolves customer complaints, troubleshoots issues to determine best path for resolution.
• Correctly documents customer interactions and tracks call types.
• Maintains support service levels and upholds Luxottica's Customer Service standards.
• Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
• Takes inbound phone calls for up-to 90% of assigned shift.
• Performs all other duties as assigned.