Job Title
Cool Air Solutions is seeking a dedicated and customer-focused individual to join our team. We are a family-owned HVAC and plumbing company based in Murrieta, CA, committed to delivering top-tier service with a focus on energy efficiency and customer satisfaction.
Shiftneeded: Full-time, weekday hours: 9am-6pm, weekend hours: 8am-5pm - Rotating on-call weekend coverage expected - Potential Earnings: $19-$25/hr with commissions and incentives
Key Responsibilities
- Answer incoming customer calls and inquiries in a friendly, professional, and timely manner, providing exceptional customer service at all times.
- Listen attentively to customer concerns, questions, and service requests, demonstrating empathy and a strong desire to resolve issues promptly.
- Schedule service and new sales appointments with the goal of keeping the call board full for technicians and Comfort Advisors.
- May also dispatch technicians based on availability and customer preferences with the goal of prioritizing high value opportunities and efficient technician routing.
- Provide accurate and detailed information to customers regarding service offerings, pricing, appointment details, and any additional inquiries.
- Maintain accurate and organized customer records, documenting interactions, service requests, and any special instructions.
- Assist customers with troubleshooting minor issues over the phone, providing guidance and support before dispatching a technician if necessary.
- Collaborate closely with service technicians, providing them with necessary job details, customer information, and any updates or changes.
- Follow up with customers after service appointments to ensure satisfaction, address any further concerns, and obtain feedback.
- Handle customer complaints or escalations with professionalism and a commitment to finding effective resolutions.
- Stay updated on company services, policies, and procedures to provide accurate information and address customer inquiries effectively.
- Assist in administrative tasks such as data entry, invoicing, and generating service reports as required.
- Collaborate with other team members and departments to ensure seamless service delivery and a positive customer experience.
Qualifications
- Previous experience in customer service, preferably in a service-oriented industry.
- Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
- Strong problem-solving skills and the ability to think quickly on your feet.
- Outstanding organizational and multitasking abilities to handle a high volume of customer inquiries and service requests.
- Proficient computer skills, including experience with customer service software, CRM systems, and Microsoft Office Suite.
- Familiarity with HVAC, plumbing, or electrical terminology and concepts is an asset.
- Ability to remain calm and composed in high-pressure situations, demonstrating empathy and effective conflict resolution skills.
- Positive attitude, strong work ethic, and a genuine passion for delivering exceptional customer service.
- Ability to work collaboratively within a team environment, supporting a positive and supportive work culture.
- High school diploma or equivalent.
Why You'll Want to Work Here
Core values that we live every day – not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics Performance Pay directly tied to results – Get what you deserve Benefits you will use – Full medical, dental, and vision packages including fully employer paid options Secure your financial future – 401(k) with company match Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of institutional investors We invest in your future – leadership training that directly results into bigger career opportunities Learn on the job – continuous education stipends available