["Customer Service Representative","Customer Service Representative"]

Job Title: Customer Service Representative
Job Type: Contract
Duration: 12 Months
100% Remote

Overview:

The Customer Care Sales Coordinator supports internal sales teams, customers, and vendor partners by managing return and recall requests in accordance with company and vendor policies. This role focuses on accuracy, timeliness, and delivering a positive customer experience in a fast-paced environment.

Key Responsibilities

• Review and process return authorization (RA) requests, including recalls and exception cases.

• Manage end-to-end returns for standard, special order, and direct ship products.

• Generate and distribute return shipping labels for approved returns.

• Coordinate with vendors and manufacturers for return approvals as needed.

• Serve as a primary contact for return-related customer and sales inquiries.

• Ensure compliance with policies, procedures, and service level targets.

Additional skills:

We would prefer someone who has worked in the animal health/veterinary industry previously.

They will need to be proficient in Microsoft Outlook.

Experience with the IBM AS400, IBS XT client, and salesforce would be helpful.

Clear written and verbal communication skills are a necessity.

Ability to perform in a high volume environment w/customer service and problem-solving experience.