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Customer Service Representative (CSR)

We are seeking a reliable and customer-focused Customer Service Representative (CSR) to join our team. As a CSR, you'll be responsible for handling customer inquiries, resolving issues, and ensuring a high level of satisfaction with every interaction. If you enjoy helping people and solving problems in a fast-paced environment, we'd love to hear from you.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or social media
• Resolve customer issues promptly and professionally
• Process orders, returns, exchanges, and service requests
• Maintain accurate records of customer interactions and transactions
• Follow up with customers to ensure satisfaction and issue resolution
• Collaborate with internal teams to find solutions to customer problems
• Stay up to date on product knowledge, company policies, and procedures

Qualifications:

• High school diploma or equivalent; college degree a plus
• 1+ year of customer service experience preferred
• Strong verbal and written communication skills
• Ability to multitask and manage time effectively
• Empathetic, patient, and solutions-driven mindset
• Proficient with computers and CRM or call center systems

Compensation: $25.00 per hour

Radiance Marketing is located in Midtown Manhattan. We are a Marketing, Sales, and Brand Development firm, providing services to some of the most well-known companies in a variety of industries. At Radiance Marketing, we are focused on achieving what other traditional forms of sales and marketing cannot: long-term customer relationships. Our world renowned consulting provides clients with the results they need to excel in their field and elevate their goals