| Location | Suwanee |
Mujin is the future of industrial robotic systems in production and distribution environments. Our technology gives robots perception and awareness, enabling them to take on more advanced tasks. We aim to revolutionize the use of robotics within industry to free human resources from labor-intensive tasks to focus on more intellectual challenges.We are seeking Mujin a skilled and motivated Customer Service Manager who can provide service support for robotic system solutions. This role requires a combination of engineering knowledge, problem-solving, curiosity, innovation, leadership, and customer and supplier communication. You will play a critical role in lifecycle management for robotic systems, starting from integration of lifecycle, providing remote and on-site support till end of economic life management and relationship management with customers and suppliers.Position DescriptionImprove customer service experience, create engaged customers and facilitate organic growthListen to customer feedback, take ownership of the issues and follow through to resolutionHave a bias for action, set a clear mission and deploy strategies focused on that missionDevelop service procedures, policies and standards which scale as the system is updatedKeep accurate records and document customer service actions and discussionsCoordination of the supply chain related to Spare parts and emergency componentsCoordinate with Account and Sales Managers regarding pricing and sales strategiesBe data driven, analyze statistics and compile accurate reportsManage day-to-day operational aspects and client interactionRecruit, mentor and develop team and nurture an environment where they can excel through encouragement and empowermentKeep ahead of industry's developments and apply best practices to areas of improvementControl resources and utilize assets to achieve qualitative and quantitative targetsAdhere to and manage the approved budgetMaintain an orderly workflow according to prioritiesEnsure the department is following company policies and proceduresApply continuous improvement to Mujin's service processes and identify areas for process improvementRead and interpret mechanical, electrical, electronic, etc., prints and other related technical documentationAbility to communicate effectively across different departments and leverage a cross-functional organizationPosition RequirementsBS degree in Business Administration or 6+ years in a related field plus:Five (5)+ years proven working experience as a Customer Service Manager or Assistant Manager in a similar field.Three (3)+ years people leader experienceExperience in providing customer service supportExcellent knowledge of management methods and techniquesProficiency in EnglishWorking knowledge of customer service software, databases, and toolsCustomer service orientationDesired ExtrasAwareness of industry's latest technology trends and applicationsStrong client-facing and communication skillsAdvanced troubleshooting and multi-tasking skillsThis role is NOT ELIGIBLE for sponsorship.Physical Demands / Work EnvironmentTravel Requirement: Up to 40%Ability to maneuver 20 lbs without assistanceAbility to walk, stoop, bend and liftProlonged periods of sitting at a desk and working on a computerAbility to work extended hours as requiredThis Position Description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not to be construed as an exhaustive statement of all supplemental duties, responsibilities, or non-essential requirements.Mujin is proud to be an Equal Employment Opportunity employer.#J-18808-Ljbffr