["Customer Service Full-Time Nights & Weekends","Customer Service Full-Time Nights & Weekends"]

Function: To provide prompt and efficient service to the customer while contributing to the smooth operation of the customer service booth. Perform other functions as requested or required by business conditions, including operating the register, bagging, etc.

Job Description

Job Title: Customer Service Desk Assistant

Reports to: Front End Manager

Function: To provide prompt and efficient service to the customer while contributing to the smooth operation of the customer service booth

Essential Responsibilities and Duties:

• Provide prompt and courteous service to the customers according to company policies
• Operate the following equipment: cash register, fax machine, adding machine
• Answer incoming phone calls and take messages when necessary
• Investigate and resolve customer questions, complaints and problems
• Interact with customers in a courteous and tactful manner
• Assist in processing of courtesy card applications, issuing rain checks, etc.
• Allocate cash to checkers and record amount assigned
• Verify receipts and balance and settle drawers
• Investigate and report shortages or overages
• Refer difficult or unusual customer problems to a manager for prompt attention
• Keep customer service area clean
• Perform other functions as requested or required by business conditions, including operating the register, bagging, etc

Physical Demands:

Stand on feet, bend, stoop or walk for the majority of the time

*Must be available to work Evenings and Weekends

FT Benefits:

Medical / Vision / Prescription

Dental

401K with Company match

Paid Vacation / Holidays

Company paid Life Insurance

Company paid Short / Long Term Disability

Voluntary Benefits Available

20% Employee discount