Job Title: Customer Service Associate
Position Overview
We are seeking a Customer Service Associate to join a collaborative manufacturing organization in Canton, MA. In this role, you will serve as a key point of contact for customers by processing orders, resolving inquiries, coordinating with internal teams, and ensuring an exceptional customer experience. This is an excellent opportunity for a detail-oriented professional who enjoys working in a fast-paced environment and building strong customer relationships.
Responsibilities:
- Process customer orders accurately and efficiently while ensuring timely order entry and follow-up.
- Respond to customer inquiries via phone, email, and other communication channels regarding order status, pricing, product availability, and order expedites.
- Process Return Material Authorizations (RMAs), credit requests, and maintain accurate customer account information.
- Follow up on customer quotes and enter new customer information into the company system.
- Collaborate with Sales, Applications Engineering, Purchasing, and Distribution teams to ensure on-time order fulfillment and customer satisfaction.
- Maintain a high level of customer service by resolving issues promptly and professionally.
- Support additional administrative projects and departmental initiatives as needed.
Qualifications:
- High school diploma or GED required.
- Previous customer service, order entry, or data entry experience required.
- Strong written and verbal communication skills with a customer-focused approach.
- Excellent organizational skills with the ability to manage multiple priorities and deadlines.
- Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint, and the ability to learn new computer systems.
- Strong attention to detail and ability to accurately process customer information.
- Ability to work collaboratively in a team environment while delivering exceptional customer service.
Compensation: $20-$22 Hourly
If you believe your background aligns with this opportunity, we encourage you to apply. If you or someone in your network could be a great fit, feel free to message me directly or email me at kmoore@vtstalent.com.
We are an Equal Opportunity Employer, including disability and protected veteran status.