Customer Service Associate - Rochester
Job Category: Individual Contributor Requisition Number: CUSTO005683
Posted: July 23, 2026
Full-Time
On-site
230 E 9th St Rochester, IN 469751616, USA
Job Details
Description
Responsibilities:
- Takes incoming phone calls and answers customer questions.
- Handles any walk-in customers.
- Collects payments.
- Makes policy changes.
- Assists with claims paperwork that is requested by the claim's representatives.
- Provides proof of insurance documents that are requested by clients.
- Ability to commute between offices in Benton County, Jasper County, Lake County, Newton County, Pulaski County, and White County as needed.
- Any additional duties assigned by management.
Requirements for Success:
- High school diploma or GED equivalent.
- 1 year of customer service experience.
- Property & Casualty insurance license required or must be able to obtain this license within 2 years.
- Proficient in Microsoft Suite.
- Strong communication skills.
- Strong time management and problem-solving skills.
- Strong attention to detail and accuracy.
IFBI Perks:
- An organization that values work/life balance
- Paid vacation/sick leave
- 401(k) with match
- Fulltime with a Monday - Friday schedule
- Potential for a yearly bonus with a possible payout of up to 20% of the salary
- Contests and incentives
- Benefits eligibility within 30 days of employment
- Negotiable pay based on level of experience
- Collaborate in a team environment
- Paid volunteer hours
Qualifications
Education
Required: High School or better.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.