["Customer Service Associate","Customer Service Associate"]

Required to stand, walk, grasp, reach, and perform repetitive motions; may require twisting, bending, and climbing. "The pay range for this position starts at $22.50 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience.

Job Description

Customer Service Rep

Essential Job Responsibilities:

• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.
• Interact daily with customers, service technicians, managers, and vendors, providing exceptional customer service.
• Manage incoming and outgoing mail, packages, and deliveries.
• Maintain office supplies inventory and place orders when necessary.
• Ensure printers are in working order and restock them with paper.
• Submit service work orders as needed.
• Perform basic administrative tasks such as filing, photocopying, and scanning documents.
• Adhere to all safety procedures and demonstrate high levels of safety awareness.
• Perform an acceptable volume of work in a timely, efficient, and accurate manner, meeting or exceeding client expectations.
• Operate peripheral equipment as needed.
• Notify supervisors of potential hazards and follow security and privacy policies to protect informational assets.
• Required to stand, walk, grasp, reach, and perform repetitive motions; may require twisting, bending, and climbing.
• May lift up to 25 lbs. frequently.
• Possess close vision and the ability to focus.
• Perform other duties as required and participate in cross-training for other functions.
• Work in an office environment with occasional exposure to dust, dirt, toner, ink, and other environmental factors.

• High school diploma or equivalent (GED).
• Minimum of 1-year customer service-related experience.
• Proficiency in computer literacy, including Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with maintaining and basic troubleshooting of printers, copiers, and other office equipment.
• Ability to interface with end-users professionally and with a sense of urgency.
• Excellent communication skills, both verbal and written.
• Ability to work effectively both individually and as part of a team.
• Competency in performing multiple functional tasks.
• Ability to meet the employer's attendance policy.

"The pay range for this position starts at $22.50 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."