Service Administrator III
Location: Rocky Hill, CT (Onsite)
Compensation: $31-$34/hour
Duration: Contract (Potential for Extension)
Our client, Cummins Power Systems, is seeking a Service Administrator III to join their team in Rocky Hill, CT. This role serves as the primary point of contact for customers and plays a key role in supporting service operations by coordinating appointments, creating work orders, managing customer communications, and ensuring an exceptional customer experience.
Key Responsibilities:
- Serve as the first point of contact for customers via phone, email, and in-person interactions.
- Schedule service appointments, create work orders, and provide service quotes.
- Maintain accurate service documentation and customer records.
- Communicate service status updates and coordinate with internal teams to ensure timely resolution of customer needs.
- Support warranty and service administration processes while delivering a high level of customer service.
Qualifications:
- 1-3 years of experience in the automotive service industry.
- Strong customer service, communication, and interpersonal skills.
- Excellent multitasking and organizational abilities.
- Proficiency with computer systems and administrative tools.
- Demonstrated professionalism, reliability, and punctuality.
- Power generation industry experience is highly preferred.
Schedule: Monday-Friday, 8:30 AM to 5:00 PM (Fully Onsite)
This opportunity is ideal for individuals who thrive in a fast-paced service environment, enjoy building customer relationships, and are committed to delivering exceptional service and support.
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