Description Position at Crystal Springs Pet Hospital
Client Service Representative (CSR)
San Mateo, CA
Crystal Springs Pet Hospital
$25-$30/hour (based on experience)
About Us
Crystal Springs Pet Hospital is a full-service small animal practice in San Mateo, CA, providing high-quality medical, surgical, dental, and preventive care. We're a collaborative, client-centered team committed to compassionate care, low-stress handling, and creating a positive experience for pets and their people.
What You'll Do
- Be the first and last impression-greet clients with warmth and professionalism
- Manage phone, online, and in-person communication
- Schedule appointments and keep the daily flow running smoothly
- Coordinate communication between clients, DVMs, and technical staff
- Maintain accurate records and communicate with outside clinics/labs
- Review invoices, process payments, and support prescription fulfillment
- Keep client-facing areas clean, organized, and welcoming
- Educate clients on services, products, and pharmacy options
About the Team & Hospital
- Collaborative, team-oriented environment with a focus on communication and support
- Dedicated to high-quality medicine and exceptional client service
- Committed to efficiency, teamwork, and a positive culture
- Focus on patient comfort and low-stress handling
What We Offer
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off + paid holidays
- CE allowance & growth opportunities
- Employee pet discounts
- Flexible scheduling
- Full-time hours (30-40/week)